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Former Member
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Message 1 of 12

McAfee disappears when hover mouse pointer on it and sometimes there are multiple icon on taskbar.

hello there,

Our organization uses McAfee 8.7i (recently upgraded), and it is working properly on most of the systems, but some systems have unusual problem like when system starts there are multiple V shaped icon on the taskbar but when user hovers mouse pointer on it is disappears, even Virus scan console doesnot open.

we tried uninstalling but not successed......

please help.......

Thanks in advance.

11 Replies
Former Member
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Message 2 of 12

Re: McAfee disappears when hover mouse pointer on it and sometimes there are multiple icon on taskbar.

Hi ,

Moving your thread to virus scan 8.7 section , where you will get help soon from our Enterprise product experts.

Regards,

Dinesh K

McAfee Online Community Moderator

Consumer Version Products

Former Member
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Message 3 of 12

Re: McAfee disappears when hover mouse pointer on it and sometimes there are multiple icon on taskbar.

please provide solution on this as now some more systems have this problem,..

awating your reply..........

thanks in advance

Regards,

Pravin Phate

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Message 4 of 12

Re: McAfee disappears when hover mouse pointer on it and sometimes there are multiple icon on taskbar.

Pravin,

Could you please provide the following details :-

1} Which OS are you currently using ?

2} What is the Patch of the VSE 8.7i you are running on computers ?

3} Does this issue happen randomly or when the computer boots up or resumes from sleep/hibernation ?

Thank you

Sameer

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Message 5 of 12

Re: McAfee disappears when hover mouse pointer on it and sometimes there are multiple icon on taskbar.

Hi Sameer,

thank you for your interest in my post.....

below are the required details

1} Vista

2} Patch 3

3} when computer boots up, after that McAfee icon is not visible.

Message was edited by: pravinphate on 11/5/10 11:32:32 PM CDT
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Message 6 of 12

Re: McAfee disappears when hover mouse pointer on it and sometimes there are multiple icon on taskbar.

any update on this, some of the systems from my oganisation still facing this problem.

Regards,

Pravin Phate

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Message 7 of 12

Re: McAfee disappears when hover mouse pointer on it and sometimes there are multiple icon on taskbar.

Hi I also get exactly same error as mentioned by Pravinphate. could you please provide me the solution.

This is with my new DELL laptop, i5, Windows7. is there any compatibility issue?

solution for this is highly appreciated.

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Message 8 of 12

Re: McAfee disappears when hover mouse pointer on it and sometimes there are multiple icon on taskbar.

Hi,

Please upgrade to Patch 4 for VSE 8.7i which is out now.

Hopefully this should resolve the issue you are having.

Thank you

Sameer

Hem
McAfee Employee
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Message 9 of 12

Re: McAfee disappears when hover mouse pointer on it and sometimes there are multiple icon on taskbar.

Is the machine standalone or ePO managed?

If ePO managed then make sure that  you have checked the box 'show the McAfee tray icon (windows only)'.

Do you see M icon when open the agent monitor window (CmdAgent.exe /s) and click on tabs (1- collect and send props, 2- enforce policies etc).

For Win7 machines, I understand that there will be compatibility issue.

Normally people upgrade the software package but missed to upgrade its extensions. Make sure that you have upgraded the extension file as per the support statement (recently for VSE, we have patch4 and for agent, we have MA 4.0 patch3 and MA 4.5).

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Message 10 of 12

Re: McAfee disappears when hover mouse pointer on it and sometimes there are multiple icon on taskbar.

Hi Sameer,

is this "Patch 4" is available for free to upgrade since I already have VSE?

If yes were can I download this?

Thanks,

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