cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 8

Site Advisor 3.5 opens multiple tabs

Jump to solution

Hi all,

I am testing out SA 3.5.0 p1 on our Win7 SP1 workstations. I have installed about 6 so far and on only one I have an issue with multiple tabs opening.

When the user (IT savvy) opens a link from an application or browser it sometimes opens dozens of new tabs of the same page as he tried to load. This is on IE 8, with all current patches. When he closes IE and reopens it is fine for a while, but will happen again. It only started after installing Site Advisor. Obviously we don't want to roll this out to thousands of users if 1 in 6 is having an issue like this...

Input appreciated.

Eoin

1 Solution

Accepted Solutions
Former Member
Not applicable
Report Inappropriate Content
Message 8 of 8

Re: Site Advisor 3.5 opens multiple tabs

Jump to solution

Issue has not repeated after installing HF809552, over a week now.

View solution in original post

7 Replies
Former Member
Not applicable
Report Inappropriate Content
Message 2 of 8

Re: Site Advisor 3.5 opens multiple tabs

Jump to solution

I called McAfee Support.

They recommended we install HF830959. I did that manually on the machine that had the issue and the issue has not reoccured. Calling it a fix.

Eoin

Former Member
Not applicable
Report Inappropriate Content
Message 3 of 8

Re: Site Advisor 3.5 opens multiple tabs

Jump to solution

Ok, the user reported that despite the HF, the issue is still there. I've run MER and enabled debugging, awaiting McAfee support.

Eoin

bzielin
Level 10
Report Inappropriate Content
Message 4 of 8

Re: Site Advisor 3.5 opens multiple tabs

Jump to solution

Yeah I have seen this before, installed patch one and had no further issue.

Former Member
Not applicable
Report Inappropriate Content
Message 5 of 8

Re: Site Advisor 3.5 opens multiple tabs

Jump to solution

We are already on patch 1, so that didn't fix it for us. I've been told that patch 2 is due out this month/early next month. Hopefully that will do the job.

Eoin

bzielin
Level 10
Report Inappropriate Content
Message 6 of 8

Re: Site Advisor 3.5 opens multiple tabs

Jump to solution

If you open IE Internet Options click on the security tab and either check or uncheck Enabled Protected Mode (requires restarting Internet Explorer).

Former Member
Not applicable
Report Inappropriate Content
Message 7 of 8

Re: Site Advisor 3.5 opens multiple tabs

Jump to solution

McAfee support have told us to deploy HF809552, which , for now, seems to have it fixed. I'll report back in a day or so.

Eoin

Former Member
Not applicable
Report Inappropriate Content
Message 8 of 8

Re: Site Advisor 3.5 opens multiple tabs

Jump to solution

Issue has not repeated after installing HF809552, over a week now.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community