SAE 3.5 Patch1 checked into ePO, but won't deploy to clients

[Former Member]

So I previously have been able to deploy 3.5 Enterprise to my client computers, but for some reason 3.5 patch 1 is fighting me.

Initially I tried to update the users' systems but the deployment would get in a weird install loop where it would update to 3.5.0.724, then it would revert back to 3.5.0.573 and prompt to reboot. So I set a task to remove 3.5.0.573 to run immediately and that version was removed from all systems. Then I set up a new task to deploy 3.5.0.724 and set it to run at logon. At logon, SAE is either not installed, or shows up in the list of available tools for the toolbar, but nothing appears to be enabled, no ratings, etc.

BUT, I can install it manually.

Any ideas what is stumbling the deployment?

ePO 4.6, agent 4.6, VSE 8.8, Server 2003r2 32bit, and Windows 7 64bit

Thanks in advance

[Former Member]

Hi,

check whether you have install file on master repository or not without it you can not deploy any patch

Rashid

[Former Member]

Yes, install files, minor versions 573 and 724, patch file 785308 are all in the master repository and the extensions are checked in. I wouldn't have been able to create a deployement task if they hadn't been.

And just to verify, I went througn my Active Directory GPOs and made sure nothing is configured to prevent installation of IE plugins

[Former Member]

There was a bad install file I downloaded originally, check to make sure you have the latest file from the download center see if that works for you.

[Former Member · Accepted solution]

I believe it is the most recent, or rather, the most recent listed on the download site for my contract. I may try purging all of the site advisor tasks, files and extension from ePO after I am sure all of my users are free of it, then start over again. That may take a while though as I have some travelling associates that don't come into the office regularly.

[Former Member]

Had a similiar issue, have a look at

https://mysupport.mcafee.com/Eservice/Article.aspx?id=KB76189

[Pmaquoi]

the same for me

i followed the procedure described here https://mysupport.mcafee.com/Eservice/Article.aspx?id=KB76189 but without success

The deployment task start on all computers but stops with an error

[Former Member]

Yeah, that is what I wound up having to do. Purged everything related to SiteAdvisor - all tasks, extensions, files, you name it. Then check the newest installer back in, plus the extension and created a new task. Has worked fine since. As I mentioned in my post above yours I was going to wait until I knew all my associates' assigned computers were free of the old install, but I think maybe one or two are still out there with it. We'll see what happens on their laptops when they are back in the office.

[gene0915]

manning, which version of the 4.6 MA do you have? I had a situation like that recently where 3.5.0.724 wasn't being deployed, despite being in your standard laptop deployment task. Turns out that despite what the SAE 'ReadMe' file said about needing a minimum version of MA 4.5.0.xxxx installed, I *HAD* to have 4.6.0.2292. We had some PCs on 4.6.0.1694 I believe and they didn't take the install task. Moved people to 4.6.0.2292 and that busted the cork off things and SAE 3.5.0.724 started rolling out once the MA was updated to 2292.

[Former Member]

Until about 10 minutes ago I was at 4.6.4, build 202. Client computers had whatever agent was current 2 agent version ago or so, I don't remember right off the top of my head what number that was.