The New (Lam) Next Generation Scanning engine uses both the Cloud/and Heuristic detections. Are you saying you attempted to remove the detections,or remove the software?
McAfee now has a *Pledge*, please read the following https://community.mcafee.com/message/432478#432478
I will ask our resident Tier 2.5 Technician/Engineer to add his insight to the discussion. Could you possibly provide the *Service Request Number* associated with your support session?
selvan Could you lend your expertise to this discussion?
Service Request number is 484570-2172726090
I get weekly emails saying the blocked backups issue is still being reviewed, I think it is at Tier 2.5.
That said, there's not much point for me in solving the backup issue since the new version gets automatically installed and makes the computer unusable.
The workaround for the backup, in case anyone has the same problem, is to turn off real-time scanning for a period of time. For a WHS backup 15 minutes is enough, it just needs to get started. For a system image I think it has to be off for the whole backup.
Interestingly while turning off real-time doesn't improve the extreme slow performance the backups with real-time off and later on run at their normal speed.
To give an idea of how slow it gets, when typing I have to press shift and wait several seconds before pressing the letter or it doesn't capitalize.
I'd like to be able to use McAfee but I just can't.
Obviously something is catching in the real-time process & causing the seize-up/slowness and that can only be sorted out by a Technician which hopefully will be soon.
Thank you for your invaluable input. If it should be the case that selvan is on his day off, and does not pick up this thread. I will bring this up as Topic of Discussion on our weekly Conference Call Monday. Selvan will be attending as well.
I'm afraid I can't. I had to remove Total Protection to use the computer. It was taking several seconds to type each letter for any input.
I should say that the on line support I received for the backup issue was extraordinary, over three hours on the phone. That said, it could have been 1.5 hours if the whole process of demonstrating the problem didn't have to be repeated for each call.
I suppose I could go back to a previous version of the OS and let the problem manifest itself again but that would be a lot of work and I'd only do it if I knew this was going to improve the product for a lot of people. For me I may just as well get another product and leave McAfee on the computers that seem fine with it.
If it is functioning properly on your other computers,That will be fine. Hopefully Selvan can determine what version it was by reviewing the Service Request number/Session.