- Download the EZPE utility from here: The EZPE Builder for Data Recovery
- Select the option to build a DETech stand alone with Emergency boot (for MBR) using a USB drive
- Select the version of MDE you are using
- Export the XML file from ePO:
- Login to ePO and navigate to the system tree
- Select the system and click Actions | Drive Encryption | Export Recovery Information
- Save the XML file to a USB drive
- From Software manager, Search for McAfee Drive Encryption and download the "Code of the Day tool"
- Launch the Code of the Day tool and get the code of the day
- Boot to the DETech disk
- Click Enable USB
- Authenticate using the XML file
- Remove all USBs from the system
- Click Select Boot Disk and select the disk
- Click restore MBR and click the option to restore MDE MBR
More information can be found in the DETech User Guide (PD24871)
Thanks for the detailed response. Unfortunately, the bootable disc doesn't recognize USB3 ports and that's all that this laptop has.
Since I don't understand how the specific drive, the software, and the TPM all tie together, I am not sure how to proceed. The options to load the XML seem limited to the "A" and "B" drives, of which I have neither.
I guess I will try to plug in an mSATA drive that is not encrypted in the other slot and see if that gets recognized. Otherwise, it looks like I lose days of data and work hours.
I have backups, but it appears that there's no way to restore the MBR from those. I can image to another drive, but that doesn't seem to work in this case: when I use that drive, the system just says the MBR is corrupted and never gets to the McAfee splash screen for credentials.
It shouldn't be this hard to recover a system that I own that has my data.