4 Replies Latest reply on Mar 13, 2017 6:53 AM by stemaw

    Windows 7 recovery

    stemaw

      Hi,

       

      My work laptop has decided to stop booting Windows 7 normally. Instead it goes in to System Recovery options but it won't repair itself and there's no previous recovery points to revert to.

       

      It has McAfee Drive Encryption and I know the username/password but it just always boots into System Recovery. I tried booting win10 from a usb stick but that doesn't show the McAfee encryption login and so I can't view my encrypted drive.

       

      Trying to get into safe mode with F8 isn't working and I've tried lots!

       

      My IT Support department say I need to re-image the machine and I'll lose all my documents. I really don't want to lose my documents and suspect they're just being lazy/efficient.

       

      Is there anyway I can either recover Windows or recover my documents before they wipe it?

       

      Thanks,

      Steve