I've written here before stating that my Total Protection was not running/responding (2 months now). I was told to uninstall then reinstall. This did not work. But my thread was marked "Answered" ...
I have run MVT, uninstalled thru control panel, ran MCPR tool, called Cox (a joke), ran Virtual Assistant (TS102265), installed and ran preinstall tool...you name it, I have done it. I was on the phone Saturday (3/4/17) for 8 hours with Cox -- then when they finally gave up on me, they transferred me to McAfee support. That McAfee tech knew what she was doing! I was told to download and install ALL windows updates - done. When that was finished - voila! McAfee Total Protection showed up in my system tray. I double clicked it - and I was so happy, it came on, it responded, all the links worked. I should have left it alone, but the McAfee tech told me to contact Cox after my windows updates were done. BAD idea. The only problem I could see is that now I had 2 McAfee AV programs on my system -- Total Protection and Security Center. Cox had me uninstall the Total Protection & Security Center using MCPR tool and reinstall Total Protection. I received Error Code 0. oh my goodness...my Total Protection disappeared. Cox then put me on hold, contacted McAfee and then came back on the line with me and told me that McAfee is aware of this error code and it will take McAfee 2 days to get it fixed. Also told to not turn my computer on for 2 days. So I called Cox today and they had me reinstall again. They asked me why I waited 48 hours before calling them, are you kidding me, oh dirty word? Error code 0 again. They put me on hold and then told me McAfee needs another 24 hours to fix this problem -- really?
I kept telling Cox that I have a Case # with McAfee, but they would NOT listen to me. "We can do this ourselves" NO, they can not.
I'm lost. I'm extremely frustrated with Cox. And I've been totally unprotected for 2 months now.
I ran the MVT again today - it can not find any signs of McAfee products on my computer. Problems: clear Temp internet files and temp folders - I do not know how do this, so I'm reluctant to try it.
Can anyone help me?