2 Replies Latest reply on Aug 31, 2017 6:25 AM by Troja

    McAfee Agent can't install products.

    dnsa

      Hello guys

       

      While I want to push deplyoment using ePo Console some of products like TIE, HIP, VirusScan Enterprise  Agent shows error. Here is a part

      MSI (s) (54:5C) [15:15:22:257]: Product: McAfee VirusScan Enterprise - Update 'McAfee VirusScan Enterprise 8.8 Patch 8' could not be installed. Error code 1603. Additional information is available in the log file C:\Windows\TEMP\McAfeeLogs\VSE88_Patch8_030317_151406.log.

       

       

      MSI (s) (54:5C) [15:15:22:257]: Windows Installer installed an update. Product Name: McAfee VirusScan Enterprise. Product Version: 8.8.08000. Product Language: 1045. Manufacturer: McAfee, Inc.. Update Name: McAfee VirusScan Enterprise 8.8 Patch 8. Installation success or error status: 1603.

       

       

      MSI (s) (54:5C) [15:15:22:258]: Note: 1: 1729

      MSI (s) (54:5C) [15:15:22:258]: Transforming table Error.

       

       

      MSI (s) (54:5C) [15:15:22:259]: Transforming table Error.

       

       

      MSI (s) (54:5C) [15:15:22:259]: Note: 1: 2262 2: Error 3: -2147287038

      MSI (s) (54:5C) [15:15:22:259]: Transforming table Error.

       

       

      MSI (s) (54:5C) [15:15:22:259]: Note: 1: 2262 2: Error 3: -2147287038

      MSI (s) (54:5C) [15:15:22:259]: Transforming table Error.

       

       

      MSI (s) (54:5C) [15:15:22:259]: Note: 1: 2262 2: Error 3: -2147287038

      MSI (s) (54:5C) [15:15:22:259]: Transforming table Error.

       

       

      MSI (s) (54:5C) [15:15:22:259]: Transforming table Error.

       

       

      MSI (s) (54:5C) [15:15:22:259]: Note: 1: 2262 2: Error 3: -2147287038

      MSI (s) (54:5C) [15:15:22:260]: Transforming table Error.

       

       

      MSI (s) (54:5C) [15:15:22:260]: Note: 1: 2262 2: Error 3: -2147287038

      MSI (s) (54:5C) [15:15:22:260]: Transforming table Error.

       

       

      MSI (s) (54:5C) [15:15:22:260]: Note: 1: 2262 2: Error 3: -2147287038

      MSI (s) (54:5C) [15:15:22:260]: Produkt: McAfee VirusScan Enterprise — Konfiguracja zakończyła się niepowodzeniem.

       

       

      MSI (s) (54:5C) [15:15:22:260]: Windows Installer reconfigured the product. Product Name: McAfee VirusScan Enterprise. Product Version: 8.8.08000. Product Language: 1045. Manufacturer: McAfee, Inc.. Reconfiguration success or error status: 1603.

       

       

      MSI (s) (54:5C) [15:15:22:263]: Attempting to delete file C:\Windows\Installer\4b16fc5.msp

      MSI (s) (54:5C) [15:15:22:275]: Deferring clean up of packages/files, if any exist

      MSI (s) (54:5C) [15:15:22:275]: Attempting to delete file C:\Windows\Installer\4b16fc5.msp

      MSI (s) (54:5C) [15:15:22:275]: Unable to delete the file outside of the engine. LastError = 2

      MSI (s) (54:5C) [15:15:22:275]: MainEngineThread is returning 1603

      MSI (s) (54:14) [15:15:22:275]: No System Restore sequence number for this installation.

      === Logowanie zatrzymane: 2017-03-03 15:15:22 ===

      MSI (s) (54:14) [15:15:22:278]: User policy value 'DisableRollback' is 0

      MSI (s) (54:14) [15:15:22:278]: Machine policy value 'DisableRollback' is 0

      MSI (s) (54:14) [15:15:22:278]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (54:14) [15:15:22:278]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback \Scripts 3: 2

      MSI (s) (54:14) [15:15:22:278]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback \Scripts 3: 2

      MSI (s) (54:14) [15:15:22:279]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (s) (54:14) [15:15:22:279]: Restoring environment variables

      MSI (s) (54:14) [15:15:22:280]: Destroying RemoteAPI object.

      MSI (s) (54:D0) [15:15:22:280]: Custom Action Manager thread ending.

      MSI (c) (54:F4) [15:15:22:282]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (54:F4) [15:15:22:283]: MainEngineThread is returning 1603

      === Verbose logging stopped: 2017-03-03  15:15:22 ===

      The same sort error appear when I try install new database It always says MainEngineThread is returning 1603.
      I followed the instructions described here: Agent installation failed - looking for MSI installation package  and reinstalling Agent manually without success.
      Could anyone help me?

       

       

      Best Regards,

      Damian