6 Replies Latest reply on Jan 12, 2009 9:10 AM by gnatwest

    DAT 5488.0000 not found

      My Epolicy 3.6.1 (Patch 4) Server has been failing all day to get the latest DAT 5488.

      In the Task Log it shows:
      Failed to download file Current\VSCANDAT1000\DAT\0000\dat-5488.zip from site.update.nai.com:80, error code 2 (The system cannot find the file requested)

      I downloaded the datx5488.exe from McAfee and manually checked it in. It says it all goes ok bu it still shows the current version as 5487. Anyone else having any issues with this?
        • 1. DAT not found
          Try deleting any folders named ?NAI?.tmp (a temp folder with the characters NAI) in the %windir%\Temp directory and your own %temp% directory on the ePO server.

          >Start, run %windir%\Temp
          >Start, run %temp%

          Then launch another Repository Pull and see if it succeeds. The temporary files may have been interrupted or corrupted somehow causing download issues. Similar error messages look like: "Event ID 16003 CheckInMirrorPackage from site McAfeeHttp failed"

          DAT 5488 is critical for corporate networks right now, so be sure the pull and replicate tasks are successful.

          • 2. DAT 5488.0000 not found
            From talking with McAfee platinum support yesterday it sounds like a lot of people had troubles downloading this DAT.

            Using the HTTP pull method I was consistently getting this error:
            Failed to download file Current\VSCANDAT1000\DAT\0000\dat-5488.zip from site update.nai.com:80, error code 2 ( The system cannot find the file specified. )

            Trying a manual pull using FTP, the task would get to 45% done and then just sit there. I let the pull task run for over 30 minutes before finally terminating the task and then manually downloading the DAT and checking it into the software repository.
            • 3. RE: DAT 5488.0000 not found
              rebooted my Epo server at the end of the day, and after the reboot it properly pulled down the patches on the next scheduled time.... I will keep the temp folders in mind for next time though.

              Can anyone tell me where the text version of the task log is?
              • 4. RE: DAT 5488.0000 not found
                I think the log you are looking for is located here on the server if you are using EPO 4.0:

                C:\Program Files\McAfee\ePolicy Orchestrator\DB\Logs\EpoApSvr.log

                I had also tried yesterday, first restarting the services to try and get the DAT download to work, but that wasn't successful. I also tried a reboot which also didn't fix the download problem.
                • 5. RE: DAT 5488.0000 not found
                  I got all this working, but now that I am finally receiving emails on what is being blocked I see I McAfee is blocking SMS from being installed on all client machines..... :eek: And patch night is coming up soon... shazbot
                  • 6. RE: DAT 5488.0000 not found
                    I was able to get 5488 into my epo server. However since then the master repository update task has failed every day. It continues to error trying to check in the package once its been downloaded.