Please contact your IT department for assistance as you will need the DETech tool and a code that is not available publicly.
hi jhall2 ,
thank you for your repons ,
we tryy DETech tool and a code but we dont have the file .xml
we try a lot of solution for that but same problem
You will not need the XML file as you can authenticate with your username and password. Be sure that the disk you are using is the correct one for the boot type of the system and how the system is encrypted. From ePO, find the system and click on it, click the drive encryption tab and select "More". Look for "Firmware Type" and "Encryption Provider". There are 4 combonations that could be seen:
PC Software / BIOS - DETech Stand Alone
PC Software / UEFI - DETech Stand Alone UEFI
PC Opal / BIOS - DEOpalTech Stand Alone
PC Opal / UEFI - DEOpalTech WinPE
You must ensure that you are using the correct disk. All of these disks can be created with the EZPE utility found here: The EZPE Builder for Data Recovery
Once you have confirmed you have the correct disk, you will need to authorize with the code of the day and authenticate with your username and password then click "Remove DE" to start decrypting the system.
we try hard to get the XML file , i have a steps to get this file but i get an error message '' no information''