3 Replies Latest reply on Feb 20, 2017 9:14 AM by catdaddy

    Please help, Mcafee won't scan at all and strange missing file causing problems?

    confusedperson

      Hi I'm new,  I hope someone can help me, I'm not sure what to do.  Yesterday Mcafee wouldn't scan I just click on run a scan and when I try to select a scan it just doesn't do anything and freezes on the select a scan page..  Also it keeps warning me that real-time scanning is off and even if I try to put it on it just doesn't come on.  I ran virtual technician from the website and it states that everything (virus scan, cleaner and shredder, parental controls, firewall, etc) all of them are flagged as having this problem:  Product configuration XML file missing.

       

      I can uninstall and reinstall using the clean up tool I just downloaded but will this fix the problem?

      Also I have a subscription for 3 devices and have two already in use, if I reinstall will this use up my final 'user'?

       

      I have windows 8.1 if that's relevant?

       

      Please help I'm not sure what to do, I don't even know if my laptop's protected at this time .