0 Replies Latest reply on Dec 18, 2008 5:24 AM by LN_JdV

    EPO 4 Patch 3 install

      Hi,

      I'm experiencing some problems installing Patch 3 on the EPO server of one of our customers. When running the setup, it comes with an error:
      Error: setup detected an error reading db.properties file required to continue installation. Verify that this file is in the correct location.

      The EPO400-CommonSetup.Log shows an error Failed to connect to SQL Server [XXXXX] with error code [0x80004005] with the wrong server name (one character at the end is missing). I've allready set the CLICONFG TCP/IP setting and connected to the database with an account that uses only capital letters, but neither brought any help.

      I saw a known issue in the release notes that a servername with more than 49 characters could cause problems, but the servername is only 11 characters long.

      regards,

      jeroen