2 Replies Latest reply on Dec 29, 2008 8:45 AM by vivace270

    Error when install agent

      I'm trying to install the agent on a windows 2000 server manually. It gives me an error everytime.

      The log is as follows:

      20081217092315 I #2104 Setup Ins START [/CreateService="C:\FramePkg.exe" /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz2.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /INSTALL=AGENT /FORCEinstall /OriginalCmdLine="|C:\FramePkg.exe| /INSTALL=AGENT /FORCEinstall"]
      20081217092315 I #2104 Setup Ins Windows 5.0.2195 Service Pack 4
      20081217092315 I #2104 Setup Ins Restarting as a service to get System rights
      20081217092315 I #2104 Setup Ins Silent mode is OFF; Interaction with desktop ENABLED
      20081217092315 I #2216 Stub Pkg
      20081217092315 I #2216 Stub Pkg START [C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz2.tmp\FramePkg.exe /SignalComplete /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz2.tmp" /WaitFor=2188 /CurrentFolder="C:\" /INSTALL=AGENT /FORCEinstall /OriginalCmdLine="|C:\FramePkg.exe| /INSTALL=AGENT /FORCEinstall"]
      20081217092316 I #2216 Common Pkg CreateDirectory (C:\WINNT\TEMP\unz4.tmp)
      20081217092322 I #2216 Stub Pkg System=1
      20081217092322 I #2084 Common Pkg CreateProcess (C:\WINNT\TEMP\unz4.tmp\FrmInst.exe, /SignalComplete /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz2.tmp" /WaitFor=2188 /CurrentFolder="C:\" /INSTALL=AGENT /FORCEinstall /OriginalCmdLine="|C:\FramePkg.exe| /INSTALL=AGENT /FORCEinstall" /FramePkg /Cleanup="C:\WINNT\TEMP\unz4.tmp" /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs")
      20081217092324 I #2168 naCmnLib Ins Random seed = 0x4485****
      20081217092324 I #2168 Setup Ins START [/SignalComplete /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz2.tmp" /WaitFor=2188 /CurrentFolder="C:\" /INSTALL=AGENT /FORCEinstall /OriginalCmdLine="|C:\FramePkg.exe| /INSTALL=AGENT /FORCEinstall" /FramePkg /Cleanup="C:\WINNT\TEMP\unz4.tmp" /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs"]
      20081217092324 I #2168 Setup Ins Windows 5.0.2195 Service Pack 4
      20081217092324 I #2168 Setup Ins Attempting to perform a setup operation
      20081217092324 I #2216 Stub Pkg END 0
      20081217093822 E #2104 Event Ins Error trace:
      20081217093822 E #2104 Thread Ins [Main thread]->
      20081217093822 E #2104 Setup Ins [Restarting as a service to get System rights]->
      20081217093822 E #2104 Event Ins [WaitForSingleObject,Global\MCAFEE_FRAMEWORK_INSTALL_COMPLETE]->
      20081217093822 E #2104 Event Ins timed out
      20081217093822 E #2104 UI Ins Error trace:
      20081217093822 E #2104 Thread Ins [Main thread]->
      20081217093822 E #2104 UI Ins There was an unexpected error during setup execution. See this log file for details: C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs\FrmInst_E415090N7.log
      20081217094040 I #2104 Thread Ins Exit program
      20081217094040 I #2104 Setup Ins END 1603
      20081217094040 I #2292 Stub Pkg END 1603
      20081217094245 I #2328 Stub Pkg
      20081217094245 I #2328 Stub Pkg START [FramePkg.EXE /INSTALL=AGENT /FORCEINSTALL]
      20081217094245 I #2328 Common Pkg CreateDirectory (C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz3.tmp)
      20081217094252 I #2328 Stub Pkg System=0
      20081217094252 I #2328 Common Pkg CreateProcess (C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz3.tmp\FrmInst.exe, /CreateService="C:\FramePkg.exe" /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz3.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /INSTALL=AGENT /FORCEINSTALL /OriginalCmdLine="|C:\FramePkg.exe| /INSTALL=AGENT /FORCEINSTALL")
      20081217094252 I #2328 Common Pkg WaitForSingleObject (C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz3.tmp\FrmInst.exe, -1)
      20081217094253 I #2064 naCmnLib Ins Random seed = 0x648f****
      20081217094253 I #2064 Setup Ins START [/CreateService="C:\FramePkg.exe" /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz3.tmp" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="" /INSTALL=AGENT /FORCEINSTALL /OriginalCmdLine="|C:\FramePkg.exe| /INSTALL=AGENT /FORCEINSTALL"]
      20081217094253 I #2064 Setup Ins Windows 5.0.2195 Service Pack 4
      20081217094253 I #2064 Setup Ins Restarting as a service to get System rights
      20081217094253 I #2064 Setup Ins Silent mode is OFF; Interaction with desktop ENABLED
      20081217094253 I #2372 Stub Pkg
      20081217094253 I #2372 Stub Pkg START [C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz3.tmp\FramePkg.exe /SignalComplete /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz3.tmp" /WaitFor=2384 /CurrentFolder="C:\" /INSTALL=AGENT /FORCEINSTALL /OriginalCmdLine="|C:\FramePkg.exe| /INSTALL=AGENT /FORCEINSTALL"]
      20081217094253 I #2372 Common Pkg CreateDirectory (C:\WINNT\TEMP\unz6.tmp)
      20081217094300 I #2372 Stub Pkg System=1
      20081217094300 I #2452 Common Pkg CreateProcess (C:\WINNT\TEMP\unz6.tmp\FrmInst.exe, /SignalComplete /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz3.tmp" /WaitFor=2384 /CurrentFolder="C:\" /INSTALL=AGENT /FORCEINSTALL /OriginalCmdLine="|C:\FramePkg.exe| /INSTALL=AGENT /FORCEINSTALL" /FramePkg /Cleanup="C:\WINNT\TEMP\unz6.tmp" /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs")
      20081217094301 I #2472 naCmnLib Ins Random seed = 0xd0f9****
      20081217094301 I #2472 Setup Ins START [/SignalComplete /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs" /Cleanup2="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\unz3.tmp" /WaitFor=2384 /CurrentFolder="C:\" /INSTALL=AGENT /FORCEINSTALL /OriginalCmdLine="|C:\FramePkg.exe| /INSTALL=AGENT /FORCEINSTALL" /FramePkg /Cleanup="C:\WINNT\TEMP\unz6.tmp" /LOGDIR="C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs"]
      20081217094301 I #2472 Setup Ins Windows 5.0.2195 Service Pack 4
      20081217094301 I #2472 Setup Ins Attempting to perform a setup operation
      20081217094302 I #2372 Stub Pkg END 0
      20081217095800 E #2064 Event Ins Error trace:
      20081217095800 E #2064 Thread Ins [Main thread]->
      20081217095800 E #2064 Setup Ins [Restarting as a service to get System rights]->
      20081217095800 E #2064 Event Ins [WaitForSingleObject,Global\MCAFEE_FRAMEWORK_INSTALL_COMPLETE]->
      20081217095800 E #2064 Event Ins timed out
      20081217095800 E #2064 UI Ins Error trace:
      20081217095800 E #2064 Thread Ins [Main thread]->
      20081217095800 E #2064 UI Ins There was an unexpected error during setup execution. See this log file for details: C:\DOCUME~1\SYERDO~1.KET\LOCALS~1\Temp\2\NAILogs\FrmInst_E415090N7.log


      Thanks in advanced for any help.