0 Replies Latest reply on Dec 8, 2008 9:07 AM by mcdave

    errors installing epoFrameworkservice (part2)

    mcdave
      We've got a few clients on which epoframeworks won't install.

      Here is another log from one of the most common issues from our clients:
      Can't access path 'C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Db\EmailOnDeliveryLog.txt'

      log

      20081208152752 I #1972 naCmnLib Ins Random seed = 0xe981****
      20081208152752 I #1972 Setup Ins START ["c:\Program Files\McAfee\Common Framework\frminst.exe" /silent /forceuninstall ]
      20081208152752 I #1972 Setup Ins Windows 5.1.2600 Service Pack 2
      20081208152752 I #1972 Setup Ins Attempting to perform a setup operation
      20081208152752 I #1972 UI Ins Starting setup...
      20081208152752 I #1972 UI Ins Validating setup options...
      20081208152752 I #1972 Cmalib Ins Referencer 1 VIRUSCAN8600
      20081208152752 I #1972 Script Ins C:\Program Files\McAfee\Common Framework\aginst32.exe is not present. Therefore the 2.x agent is not installed.
      20081208152752 I #1972 Script Ins The state of script is:
      20081208152752 I #1972 Script Ins Installed = TRUE
      20081208152752 I #1972 Script Ins ManagedMode = TRUE
      20081208152752 I #1972 Script Ins InstallFilesAndRegistry = FALSE
      20081208152752 I #1972 Script Ins InstallAgentRegistry = FALSE
      20081208152752 I #1972 Script Ins RemoveFilesAndRegistry = TRUE
      20081208152752 I #1972 Script Ins CleanupFiles = TRUE
      20081208152752 I #1972 Script Ins RemoveAgentRegistry = TRUE
      20081208152752 I #1972 Script Ins IncrementUpdaterRefCount = FALSE
      20081208152752 I #1972 Script Ins DecrementUpdaterRefCount = FALSE
      20081208152752 I #1972 Script Ins PutCmaIntoManagedMode = FALSE
      20081208152752 I #1972 Script Ins RemoveCmaFromManagedMode = FALSE
      20081208152752 I #1972 Script Ins ReplaceNaiRepositories = FALSE
      20081208152752 I #1972 Script Ins ReplaceEpoSite = FALSE
      20081208152752 I #1972 Script Ins ReplaceSiteList = FALSE
      20081208152752 I #1972 Script Ins Remove3xServerTasks = FALSE
      20081208152752 I #1972 Script Ins Remove2xAgent = FALSE
      20081208152752 I #1972 Script Ins RunHigherVersionedRemove = FALSE
      20081208152752 I #1972 Script Ins WaitForCmaToFinish = TRUE
      20081208152752 I #1972 Script Ins RunHigherVersionedSetup = FALSE
      20081208152752 I #1972 Script Ins SingleTrayIcon = TRUE
      20081208152752 I #1972 Script Ins NumberOfProductsUsingCMA = 1
      20081208152752 I #1972 Script Ins InstalledPath = 'C:\Program Files\McAfee\Common Framework'
      20081208152752 I #1972 Script Ins TargetInstalledPath = 'C:\Program Files\McAfee\Common Framework'
      20081208152752 I #1972 Script Ins DataPath = 'C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework'
      20081208152752 I #1972 Script Ins TargetDataPath = 'C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework'
      20081208152752 I #1972 Script Ins HigherVersionedSetup = 'C:\Program Files\McAfee\Common Framework\FrmInst.exe'
      20081208152752 I #1972 Script Ins FrameworkVersion = '00000844450699936318'
      20081208152752 I #1972 Script Ins SiteList = ''
      20081208152752 E #1972 Setup Ins Error trace:
      20081208152752 E #1972 Thread Ins [Main thread]->
      20081208152752 E #1972 Setup Ins [Attempting to perform a setup operation]->
      20081208152752 E #1972 Setup Ins [PrepareForUninstallAgent]->
      20081208152752 E #1972 Setup Ins Agent is not available to send agent uninstall attempt event to Server.
      20081208152752 I #1972 UI Ins Checking for necessary rights...
      20081208152752 I #1972 UI Ins Waiting up to 4 minutes for current update session to finish.
      20081208152752 I #1972 UI Ins Stopping processes if necessary...
      20081208152804 E #1972 UI Ins Error trace:
      20081208152804 E #1972 Thread Ins [Main thread]->
      20081208152804 E #1972 UI Ins Can't access path 'C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Db\EmailOnDeliveryLog.txt'.
      20081208152804 I #1972 Thread Ins Exit program
      20081208152804 I #1972 Setup Ins END 1603


      we're using epo 3.6.1 & Mcafee VSE 8.5i