we recently installed Windows 10 on a few computers (from 15 to 30) and we had to upgrade McAfee Agent to version 188.8.131.529 because of the anniversairy update. This seem to work well but the agent on ours Windows 7 computers are uninstalling ramdomly and a lots of them are unmanaged. When we try to remotly push the agent to the computers, the log show this error: the specified network name is no longer available
We can ping the computer from ePo (version 5.3).
A different version of VSE is installed depending on the OS (8.1-> 184.108.40.2065 7-> .777 10-> .1599)
When we install the agent on Win 7, VSE is installing and the agent seem to uninstall right after.
The same thing happened once on a Win 10 but an agent reinstall solved it quickly.
Some Win 7 agent stay installed for unknow reason.
There is not problem with Windows 8.1 yet.
On this page:McAfee Corporate KB - Problèmes connus de McAfee Agent 5.0.x KB83895 , it say that agent version 5.0.2 or higher with SYScore 220.127.116.113 are not compatible with Windows 7, but this fix :
is no longer supported by Microsoft.
Is it a compatibility issue about Windows 7 and this agent version?
Else, how can we «manage» all our computer with all their OS?
The problem is now on 2 other Windows 10. When the agent is installed(english), we click on «Collect and send props». Then the agent stop and restart in french (normal, this is the wanted langage). Then, if we click on «Collect and send props» again, the agent is uninstalling but the VSE is still there and the McAfee tray Icon state to «ok». We can click on «Update security» and it seem to update something but the agent is still not installed and the computer stay unmanaged.
The probleme seem to be solved when removing msiexec.exe from the exclude list in acces protection rule. Now we need to cleen uninstall the agent before installing another one on Windweos 7 (but it's ok for Windows 8.1 and 10) but the agent stay installed. We just need to test a few things.