0 Replies Latest reply on Dec 6, 2008 4:29 PM by MagnumVP

    How To Troubleshoot

      I have been working on a RSS deployment issue for days now without any success. However I had a breakthrough today and wanted to share how I went through it.

      However, here is what I have found that I wanted to share with others.

      1. Enable Advanced Logging at HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\LogLevel Change to 8
      2. Restart the Mcafee Framework Service
      3. Logs can be found at;

      - C:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\Db
      The files that change with each policy update are, Agent_<SERVERNAME>.xml,Agent_<SERVERNAME>.log and PrdMgr_<SERVERNAME>.log
      - C:\Program Files\McAfee\ePolicy Orchestrator\DB\Logs

      4. Within each log look for events such as error=-### (where ### can be any number)
      5. Go to https://kc.mcafee.com/corporate/index?page=home
      6. Ask 'error=-###'

      I hope this helps