1 Reply Latest reply on Apr 6, 2017 3:36 AM by Richard Carpenter

    McAfee EE not fully loading Pre-Boot screen - no login box

    mmillerrva

      Dell E3510

       

      Have also seen this issue with the E7710 and occasionally the  E7270 - No conclusive/helpful answers...

       

      After encryption. Sometimes after 1st restart, anywhere after.

       

      Machine restarts to either the grey or blue Pre-boot McAfee screen, with no login box.

      Same results after wipe/reimage.

      Updating Agent to 5.0.4

      Updating MDE to 7.1.3.604

      No change.

       

      Pic Attached. Any ideas? Thanks in advance!

       

      -------------------

      System Information 

      Computer Name: A6LY2CG2

        

      McAfee Host Intrusion Prevention 

      Version number: 8.0

      Build date: Friday, July 15, 2016

      Build Number: 8.0.0.3828

      License Type: Licensed

      Expiration Date 

      Language: Automatic

      Security Content Version: 8.0.0.7510

      Security Content Created On: Thursday, January 05, 2017

      Patch: 8

        

        

      McAfee Agent 

      Version number: 5.0.4.283

      Status: Managed

      SuperAgent: Peer to Peer

      Last security update check: 2/9/2017 4:37:04 PM

      Last agent-to-server communication: 2/9/2017 4:36:34 PM

      Agent to Server Communication Interval (every): 4 hours

      Policy Enforcement Interval (every): 15 minutes

      Agent ID: {15c3ebfa-eef0-11e6-023f-18dbf2165a73}

      ePO Server/Agent Handler 

      DNS Name: ddcah.mckesson.com

      IP Address: 192.168.196.28

      Port Number: 80

      DNS Name: DDCAP40268.na.corp.mckesson.com

      IP Address: 10.5.21.59

      Port Number: 80

        

        

      McAfee ePO Deep Command Discovery Plugin 

      Version number: 2.4.0.418

      Language: Multiple

        

        

      McAfee DLP Endpoint 

      Version number: 9.3.100.52

      Language: English (United States)

        

        

      McAfee Drive Encryption Agent 

      Version number: 7.1.3.604

      Language: Multiple

        

        

      McAfee File and Removable Media Protection 

      Version number: 4.3.1.138

      Language: Multiple

        

        

      McAfee Drive Encryption 

      Version number: 7.1.3.604

        

        

      McAfee VirusScan Enterprise + AntiSpyware Enterprise 

      Version number: 8.8.0 (8.8.0.1247)

      Build date: 1/16/2014

        

      Anti-virus License Type: licensed

        

      Scan engine version (32-bit): 5800.7501

        

      Scan engine version (64-bit): 5800.7501

        

      DAT version: 8433.0000

      DAT Created on: 2/8/2017

        

      Number of Signatures in extra.dat: 0

      Name of threats that extra.dat can detect: None 

      Buffer Overflow and Access Protection DAT version: 659

        

      Installed Patches: 4

        

      Installed Modules: 

        

       

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      All Rights Reserved. 

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