5 Replies Latest reply on Feb 4, 2017 1:52 PM by catdaddy

    Total Protection icon not responding

    neillo

      The McAfee icon in the notification area does not show a tooltip when I hover over it and does not respond when clicked. The desktop icon doesn't respond either and I can't get it to run from the Start menu. I have tried running Virtual Technician, which reports 5 problems (services / processes not running) and claims to have fixed 2 of them. When I run it again, it still reports 5 problems and claims to have fixed 2 of them.

       

      I now have no means of initiating  a full disk scan. Anybody got any ideas?

       

      Running Windows 7 Home Premium with all current updates.

        • 1. Re: Total Protection icon not responding
          catdaddy

          Is your McAfee Version/Build 14.0 R0/14.0.R12?

          If so this is a known issue.

          • 2. Re: Total Protection icon not responding
            neillo

            I don't know how to check that, given that I can't open the UI.

             

            According to the report produced by Virtual Technician...

            VirusScan is Version 19.0.3060

            QuickClean and Shredder 15.0.3033

            WebAdvisor  4.0.4.209

            Personal Firewall  16.0.3026

            Parental Controls  17.0.3038.0

            AntiSpam  16.0.3035

            Vulnerability Scanner  5.0.3053

            Home Network  9.0.3043

            File Lock  6.0.3031

             

            The faults reported are...

            VirusScan   Service stopped McNaiAnn

            Personal Firewall   Service stopped McMPFSvc

            AntiSpam  Process not running C:\Program Files\Common Files\mcafee\platform\mcsvchost\mcsvhost.exe

            Home Network  Process not running C:\Program Files\Common Files\mcafee\platform\mcsvchost\mcsvhost.exe

            Home Network  Service stopped  HomeNetSvc

             

            If this is a known fault, presumably it will be corrected soon! As I have it set to automatically check for updates, I guess I'll have to wait. In fact, I was wanting to temporarily turn auto-updates off because my last two weekly full disk scans had been interrupted by auto-update closing the UI !

            • 3. Re: Total Protection icon not responding
              catdaddy

              I see..then I would during the interim, Contact support. The link is at the bottom of the Community Page.

              • 4. Re: Total Protection icon not responding
                neillo

                Thanks for your responses.

                 

                I tried a reboot, but the only difference that made was that the icons for the volume control, safely remove hardware, and battery charge indicator disappeared from the notification area. I tried running mcsvhost manually, which flashed what looked like a DOS window up (entirely blank) for about a second.

                 

                When I booted up this morning, everything seemed to be back to normal. I opened the McAfee UI and was told it needed to be closed because an update was in progress. When that finished, I was again able to open the UI and kick off the full scan, which ran OK and found nothing.

                 

                I guess we'll have to assume whatever the problem was has been fixed.

                 

                I can't find anything in the UI that tells me which Version/Build I am running.

                1 of 1 people found this helpful
                • 5. Re: Total Protection icon not responding
                  catdaddy

                  neillo,

                                   I will mark this thread as 'Assumed answered then, and lock it. If you experience any further issues, kindly create another discussion.

                   

                  Thank you,

                  CD