0 Replies Latest reply on Feb 2, 2017 11:10 AM by dwrafter

    'Unable to authenticate user'. McAfee Endpoint Encryption Manager v5.2

    dwrafter

      I cannot sync a user on McAfee Endpoint Encrytion Manager v5.2. On the McAfee Endpoint Encryption Manager I receive:

       

      Connection to "LPCOFYV6PISTPPI" failed on 10.87.151.32.

      Trying again with network name "LPCOFYV6PISTPPI"

      Error contacting "LPCOFYV6PISTPPI" at 10.87.151.32

      Ox5c020008: "Unable to authenticate user"

      Finished

       

      On the laptop when I attempt to login with username and default password I receive Unknown username.

       

      The laptop is running Windows 7 32bit

       

      I have tried a machine recovery. I have tried a user recovery. I have removed and added the user in the McAfee Endpoint Encryption Manager v5.2 10.4

      I have forced synchronization from the Endpoint Manager. I can ping the machine and have confirmed the ip address is correct in the Encryption Manager.

       

      All other machines are Endpoint Manager are working correctly.

       

      Has anybody seen this problem.