I suggest that you Contact Customer Service. The link to Support is at the bottom of the Community Page.
Hi sumofloss, did you ever find an answer to this issue? I have the same issue with McAfee product supplied by my ISP - ie PlusNet Protect (a version of LiveSafe I think) - would be interested to know if your product is similar or direct from McAfee? Thanks
I have contacted Tech Support and run the MVT tool, neither of which has provided a solution so far. I have also reinstalled the application and the issue persists.
It seems to be a strange bug that would suddenly affect a part of the user interface which would normally appear to be a static heading rather than 'changeable' status information.
I would like to find out if more users have experienced the same issue, especially if they have found a solution, so that I can feed their experience on to Tech Support - if you should come across any similar issues in your interactions across the discussion boards I would be really grateful if you would let me know.
Could you kindly post the Version/Build that you are running? Also if you could provide the (Service Request Number) our Resident Tier 2.5 Technical Support Engineer could read through your Support session.
selvan Could you kindly add to this discussion?
McAfee Plusnet Protect Version 14.0 Release Name: 14.0 R12 (in case that's relevant) which includes:
SecurityCenter Version: 15.3 Build: 15.3.3061
Anti-Virus and Anti-Spyware V: 19.0 Build: 19.0.3060
Personal Firewall V: 16.0 Build 16.0.3026
WebAdvisor V: 4.0 Build 18.104.22.168
Parental Controls V: 17.0 Build 17.0.3038
Quickclean & Shredder V: 15.0 Build 15.0.3033
Vulnerability Scanner V: 5.0 Build 5.0.3053
Service Request #: 2179215304
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This is a User Interface glitch where the original text "Your Subscription" was replaced by "Off" and not necessarily an issue with your subscription. McAfee is working on it and will be releasing a fix soon. Please open a ticket with Technical Support whom will provide you with a notification call/email when this fix is released.