0 Replies Latest reply on Nov 27, 2008 4:00 AM by PBateman

    Failing to Update from Repositories - Failed to map share using WNetAddConnection2

      Morning Guys

      We currently have a problem with all our clients connecting to HttpMcAfee (fallback) instead of our repositories. The below is appearing in our logs and then finishes by changing the SiteStat.xml and now all the clients arn't even trying to communicate with the repositories.

      I have tried manually editing the AutoUpdate repository list within tools, unticked fall back and same results, fails communicating with repositories and then changes sitestat.xml

      I have reinstalled the agent, still no change

      I am being told to upgrade from 3.5.580 to 3.6.0 patch 4 but as i have reinstalled 3.5.580 as i dont think this will help?

      Any help ASAP would be great as all 10,000 clients are killing our internet connection (1.4GB yesterday!)

      20081127094739 I #2388 InetMgr ------------------------------------------------------------
      20081127094739 I #2388 InetMgr Pinging site = Braintree AV Repository,
      20081127094739 I #2388 InetMgr server = eccsrs10022753
      20081127094749 I #2388 InetMgr Connecting to site = Braintree AV Repository,
      20081127094749 I #2388 InetMgr server = eccsrs10022753
      20081127094749 I #2388 InetMgr UNC Session initialized
      20081127094749 W #2388 InetMgr Connecting to UNC Server: eccsrs10022753
      20081127094749 I #2388 InetMgr Domain name=****, User name=epo.repository
      20081127094749 I #2388 InetMgr Mapping network share \\eccsrs10022753\AV Repository using NetUseAdd
      20081127094815 I #2388 InetMgr Failed to MAP share using NetAPI now using WNetAddConnection2, return code=53
      20081127094836 W #2388 InetMgr Failed to map share using WNetAddConnection2
      20081127094836 I #2388 InetMgr Trying logged on user account privilege for impersonation
      20081127094836 W #2388 InetMgr Failed to steal Explorer token
      20081127094836 I #2388 InetMgr Impersonating user: *****\epo.repository
      20081127094836 I #2388 InetMgr Impersonated user token successfully
      20081127094836 I #2388 InetMgr Domain name=****, User name=epo.repository
      20081127094836 I #2388 InetMgr Mapping network share \\eccsrs10022753\AV Repository using NetUseAdd
      20081127094902 I #2388 InetMgr Failed to MAP share using NetAPI now using WNetAddConnection2, return code=53
      20081127094902 W #2388 InetMgr Failed to map share using WNetAddConnection2
      20081127094902 e #2388 InetMgr Failed to connect to server eccsrs10022753. Check the agent log for more details.
      20081127094902 E #2388 Logging open 0 [\\.\mailslot\VSECMA-{97DA5C9B-951C-4CFE-AFE6-D4D539ED39BC}] error 5
      20081127094902 I #2388 InetMgr Delay = -1
      20081127094902 I #2388 InetMgr Impersonated token closed
      20081127094902 I #2388 InetMgr UNC Session closed
      20081126144734 I #2256 InetMgr ------------------------------------------------------------
      20081126144734 I #2256 InetMgr Re-created SiteMapList
      20081126144734 i #2256 Script Checking update packages from repository McAfeeHttp.
      20081126144734 I #2256 Script CheckSiteStatus: Downloading file SiteStat.xml from site McAfeeHttp
      20081126144734 I #2256 InetMgr Downloading File: -->
      20081126144734 I #2256 InetMgr <filename = SiteStat.xml>
      20081126144734 I #2256 InetMgr <dwFlags = 0x4>
      20081126144734 I #2256 InetMgr <localdir = C:\WINDOWS\TEMP\nai47>
      20081126144734 I #2256 InetMgr <remotedir = \>
      20081126144734 I #2256 InetMgr <sitename = McAfeeHttp>
      20081126144734 I #2256 InetMgr Use IE Proxy information
      20081126144734 I #2256 InetMgr Looking for IE Proxy settings for protocol: http
      20081126144734 I #2256 InetMgr Trying logged on user account privilege for impersonation
      20081126144734 W #2256 InetMgr Failed to steal Explorer token
      20081126144734 I #2256 InetMgr No IE Proxy settings found
      20081126144734 I #2256 InetMgr Connecting to site = McAfeeHttp,
      20081126144734 I #2256 InetMgr server = update.nai.com
      20081126144734 I #2256 InetMgr HTTP Session initialized
      20081126144734 I #2256 InetMgr Connecting to HTTP Server using Microsoft WinInet
      20081126144734 I #2256 InetMgr Trying to connect to Real Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
      20081126144734 I #2256 InetMgr Connected to Server: update.nai.com on Port: 80 using WinInet
      20081126144734 I #2256 InetMgr Trying to download from site = McAfeeHttp, server update.nai.com
      20081126144734 I #2256 InetMgr localfile = C:\WINDOWS\TEMP\nai47\SiteStat.xml, rempath = Products/CommonUpdater, remotefile = \SiteStat.xml
      20081126144734 I #2256 InetMgr Open URL: http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml
      20081126144734 I #2256 InetMgr Trying to download using Microsoft WinInet library
      20081126144734 I #2256 InetMgr Connecting to Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
      20081126144734 I #2256 InetMgr No resume download needed, calling InternetOpenUrl
      20081126144734 I #2256 InetMgr Downloading a file of total size: 118, content-length: 118
      20081126144734 I #2256 InetMgr Downloaded 118 bytes this time
      20081126144734 I #2256 InetMgr Downloaded 0 bytes this time
      20081126144734 I #2256 InetMgr Downloaded file \SiteStat.xml successfully
      20081126144734 I #2256 InetMgr After calling download()
      20081126144734 I #2256 InetMgr return code = 0
      20081126144734 I #2256 InetMgr HTTP Session closed