1 Reply Latest reply on Jan 18, 2017 9:32 AM by alexisd

    Disk information not available after failed decrypt




      I tried to decrypt a PC using EETech 6.1 and the recovery information file from ePo console, but the process idled just after the launch.

      Even after waiting 1hour the progressbar show no start and nothing was added to the log, so I stopped the process with the cancel button and again the action blocked.


      After rebooting the message "Disk information not available" appeared.

      After executing "Repair Disk Information" and booting message "Missing operating system" is displayed


      Is there a way to recover the disk information ?


      Thank you.