1 Reply Latest reply on Jan 13, 2017 8:22 AM by catdaddy

    McAfee VirusScan 8.8i Enterprise keeps flagging a virus in DropBox Cache - is it safe to exclude the cache folder from scanning

    twenden

      We have a system that is sending us many alerts, via ePO, about a virus in the users dropbox cache folder.

       

      My understanding is the cache folder is a temp location. Is it safe to add a virus exclusion to the dropbox cache folder? I believe that if we exclude the cache folder then dropbox will then sync the file. After syncing McAfee VirusScan should then scan the completed file and remove it if it is infected.

       

      What would be syntax to the exclusion to VirusScan for the C:\Users\fredsmith\Dropbox\.dropbox.cache\~216e91af.tmp

       

       

       

      Threat Name: Artemis!FEE9A9C69F5BSource

      Threat Type Trojan

      Action Taken:deleted

      Target Field Name: C:\Users\dia0002\Dropbox\.dropbox.cache\~216e91af.tmp