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    AnalyticsSDK process and possible memory leak

    lotty

      AnalyticsSDK process and possible memory leak. In past month, I have noticed this process pop to top of my process list in task manager sorted by memory. I have always watched the task manger process list  … the near constant presence of this process seems new .. I have used mcafee for years … in past several weeks most mornings when I logon to my PC, that I leave running for days between reboots, I have low memory warns and this AnalyticsSDK process is top of the process stack by memory use  … the low memory warnings each morning are attributed to various other applications .. but again those applications are not high on the memory use and overall there is plenty of available memory with usage only 60% or so.. clearly something is not working normally …

       

      Next if I powercycle the PC, the task manger process list cleans things up reverts to what I normally remember seeing .. the McAfee Scanner service moves to top of memory use list at 190MB … .. the AnalyticsSDK moves way down list at 45MB .. low enough where it would not have hit the radar for long term recollection .. the important observation is after reboot things appear to be normal and the AnalyticsSKD is not hanging at top of memory use

       

      I have run the MVT and it says everything normal ..

       

      my gut tells me over several days of PC uptime this process begins to impair applications use and release of shared memory ..

       

      Any thoughts or advise .. likely something McAfee developers will have to address … echos back to another memory leak McAfee finally addressed about a year back when connecting to NAS drives and that took over a year to get resolved with much finger pointing back to microsoft

       

      Windows 10 x64 .. 16GB ram

      Total Protection v14.0 R12

      Security Center v 15.3.3061

      AntiVirus and AntiSpyware v19.0.3060

      Personal Firewall v 16.0.3026

      Vulnerability Scanner v 5.0.3053

       

      (Too all new Posters)

      Note:  Follow these instructions explained as a work-around, until the (Fix) has been completed.

       

      Make sure you are logged in as an Administrator

      Open the McAfee interface by double-clicking the desktop taskbar icon (by the clock), or the desktop shortcut or listing in Programs, and click Navigation (upper right side)

      Click General Settings and Alerts

      Click Access Protection to expand

      Turn Access Protection off and click Apply (keep this UI open and minimized to your taskbar for the time being)

      Press the Windows key + R

      In the Run box type services.msc and hit Enter.

      In the resultant Services table locate ClientAnalyticsService

      Stop this (may take a few moments to stop)

      Double-click the item to open Properties and alter the Startup type to Disabled

      Click Apply and OK

      Bring up the McAfee interface again and change Access Protection to On, click Apply and then close everything.

      Reboot. (i.e  do a complete power down and up).

       

      The update when it arrives is quite small but will change those settings back again but this time things wont seize up.

      It's a throttled update, meaning it's slowly being released

       

       

        • 1. Re: AnalyticsSDK process and possible memory leak
          peterg99

          I have the same problem on both my Win 10 PCs using LiveSafe. It slowed down my browsing to the point where I resolved to disable the AnalyticsSDK process until Intel offers a fix. Interestingly, this did not cause any warnings from LiveSafe or the online troubleshooting wizard.

           

          Intel, anybody at wheel?

          • 2. Re: AnalyticsSDK process and possible memory leak
            Peter M

            A search tells me this is a Google process.   Have either of you a Google Play app installed perhaps?    Just a thought.

            • 3. Re: AnalyticsSDK process and possible memory leak
              teapot

              Same problem.  AnalyticsSDK was chewing up a LOT of memory (top consumer in task manager).   And when it happened, browser wouldn't connect to internet--first thought it was the modem and rebooted it but that didn't get me in (but tried another PC and it could get on so knew it was something about this one machine).   Next assumed it was a firewall issue and disabled firewall and got on.  Rebooted my machine and seemed fine..   Am pretty sure on the 2nd time it happened to chrome, I tried the Edge browser and it got in while chrome was hanging on trying to connect to a new page.   Noticed at that time AnalyticsSDK but didn't investigate further.

               

              Just now when chrome hung for a 3rd time, went to task manager, and saw AnalyticsSDK using a LOT of memory (top of the list).  Could not even bring up McAfee configuration screen to see if I could disable firewall.   I killed it and IMMMEDIATELY got internet connection back.

               

              Am using McAfee total protection.   Maybe other things are things are enabled by default but really only "use" the firewall & virus stuff.

              • 4. Re: AnalyticsSDK process and possible memory leak
                Peter M

                Best nip this in the bud by contacting Technical Support directly by phone or online chat

                Contact Support

                1 of 1 people found this helpful
                • 5. Re: AnalyticsSDK process and possible memory leak
                  willren

                  Just spent an hour online with support team. They have pulled logs and are going to look for root cause.

                   

                  In the meantime, I tried to turn off the Analytics EXE/DLL in the registry without success. There is an "enableclientanalytics" setting under a key called "mcclientanalytics", but am not sure to what to set it to to get it turned off. Then just resorted to moving the entire "ClientAnalytics" directory from its home in the Mcafee director to another temp location, again killed the process and its gone now. Need to also change the setting in the Antivirus Plus app to turn off access protection first, under general settings and alerts, or you will not be able to move the directories.

                   

                  Not an elegant solution but it stops the AnalyticsSDK process from restarting until a fix comes down.

                  1 of 1 people found this helpful
                  • 7. Re: AnalyticsSDK process and possible memory leak
                    peterg99

                    Here is my solution - not to the root cause but to the memory leak - that does not require hacking the registry or moving files:

                     

                    1. Reboot (see step 5).

                    2. Open your Services (local) either from Admin Tools or from Windows Settings - Search "services" - View Local Services.

                    3. Find ClientAnalyticsService.

                    4. To verify that you are dealing with the McAfee analytics service, right-click Properties and check that the path to executable reads:

                    >"C:\Program Files\Common Files\McAfee\ClientAnalytics\Legacy\McClientAnalytics.exe"

                    5. To turn off the service, change Startup type from Manual to Disabled. This only seems to work after a fresh reboot; otherwise, it will just hang on "stopping..."

                    6. With the service now disabled, reboot again.

                     

                     

                    As far as I can see, this does not hinder the McAfee protection in any way and browsing is back to normal.

                    3 of 3 people found this helpful
                    • 8. Re: AnalyticsSDK process and possible memory leak
                      Peter M

                      Thanks for posting this. 

                      I trust it will help someone.

                      Interestingly I can't find that service on my Win 10 machines but they are using McAfee Consumer Beta software, so maybe that's the reason.

                      • 9. Re: AnalyticsSDK process and possible memory leak
                        catdaddy

                        peter99,

                                         FYI  I have brought this up as a 'Topic Of Discussion for todays Conference Call.  I will apprise you of what the Senior Level Engineers have to say.

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