4 Replies Latest reply on Nov 19, 2008 4:36 PM by DanielS

    EPO4.0 - VSE8.5 client not auto updating

      Hi

      Few weeks ago I installed epo server 4.0 in a Windows 2003 test environment. I had 5 clients installed with VSE 8.5 and agent 3.6 all working fine.

      Now I have installed EPO4.0 on Windows 2008server production environment. Clients are VSE 8.5 with agent 3.6. My clients do not update automatically from the epo server. The following is logged in the agent.log on the clients


      CLIENT1:

      20081118180922 I #3124 Agent ePO server is not reachable. Trying to get IP address from registry
      20081118180922 I #3124 Agent IP address not found in the registry
      20081118180922 I #3124 Manage Collecting Properties
      20081118180922 I #3124 Manage CEnforceProperties::LoadPropFiles() - Properties file not found, creating new
      20081118180922 i #3124 Manage Collecting Properties
      20081118180932 I #3124 Agent Agent is sending properties version to the ePO Server
      20081118180932 I #3124 Agent Forwarding all events
      20081118180932 I #2072 Agent Started processing a package..
      20081118180932 I #3124 Agent ASCI is not done yet ...Please wait for ASCI!
      20081118180932 I #2072 naCmnLib Random seed = 0xc2b0****
      20081118180932 I #2072 Agent Preparing Props Version Package
      20081118180932 I #2072 IPLock readLock - providing read lock
      20081118180932 I #2072 IPLock readUnLock - unlocking the read lock successful
      20081118180932 I #2072 IPLock readLock - providing read lock
      20081118180932 I #2072 IPLock readUnLock - unlocking the read lock successful
      20081118180932 I #2072 IPLock readLock - providing read lock
      20081118180932 I #2072 IPLock readUnLock - unlocking the read lock successful
      20081118180932 E #2072 RegKey Error trace:
      20081118180932 E #2072 RegKey [RegQueryValueEx,000006a8,IPAddress]->
      20081118180932 E #2072 RegKey error 2: Het systeem kan het opgegeven bestand niet vinden.
      20081118180932 I #2072 Agent Agent communication failed,
      result=-2147467259
      20081118180932 i #2072 Agent Agent will connect to the ePO Server in 60 minutes and 0 seconds.
      20081118181316 i #1916 Agent Agent Started Enforcing policies
      20081118181316 I #1916 Agent Thread time-out occurred
      20081118181316 I #1916 Manage Enforcing policies


      Which registry key is holding the EPO server's IP address?

      CLIENT2:

      20081118173416 I #2580 InetMgr Failed connecting to site = ePO_SRV-MOL-AMANO01,
      20081118173416 I #2580 InetMgr No failover site available

      From all clients I can ping the EPO server

      Any suggestions?

      kind regards

      Bert