1 2 Previous Next 10 Replies Latest reply on Dec 16, 2010 9:30 AM by Lubin

    VSE and Epo Agent Icons in system tray

      Hi there,

      We are experiencing a rather annoying intermittent feature with our Virusscan Enterprise and Epo Agent installations. On some machines the mcafee "M" icon keeps disappearing.

      On machines affected the VSE sheld icon is displayed in the system tray. The EpoAgent has been installed on the machines and for a while the system tray icon to the red "M" replaces the VSE shield as expected. If another admin logs onto the machine however there is a good chance that they will not get the red "M" icon displayed, they do however get the VSE shield.

      If the admin runs the C:\Program Files\McAfee\Common Framework\updaterui.exe file the red "M" icon replaces the VSE shield as expected.

      Is there any reason that the red "M" icon keeps disappearing?

      If you require any further information please let me know.

      Environment:
      Windows Server 2003
      ePO Server 4.0
      ePO Agent 4.0
      Virusscan Enterprise 8.5i
      VSE Hotfix 6


      Best Regards,
      Bill
        1 2 Previous Next