7 Replies Latest reply on Jan 4, 2017 8:36 PM by ahawke

    HIPS Install from ePO error

    khelms

      HIPS is not part of my production environment yet. No other versions of HIPS has been deployed. This is part of a pilot install prior to pushing to production.

       

      On a single machine (Windows 7 64-bit) that I am trying to install HIPS on is returning an error in the install log that doesn't make sense to me and I can't figure out how to get around it.

       

      The error is basically saying in order to upgrade to HIPS 8 Patch 8, it first has to already have Hips 8 Patch 4 installed. I am not trying to upgrade. Following is an excerpt from the log:

       

      MSI (s) (A8:8C) [09:54:08:872]: Doing action: LaunchConditions

      Action ended 12:22:28: LogPackageInfo. Return value 1.

      Action start 9:54:08: LaunchConditions.

      MSI (s) (A8:8C) [09:54:08:873]: Product: McAfee Host Intrusion Prevention -- Upgrade is supported only if McAfee Host Intrusion Prevention 8.0 Patch 4 or later is installed.

       

      Upgrade is supported only if McAfee Host Intrusion Prevention 8.0 Patch 4 or later is installed.

      Action ended 9:54:08: LaunchConditions. Return value 3.

       

       

       

      However on other machines that ePO has successfully pushed HIPS to, I see a log similar to the following:

       

      MSI (s) (8C:14) [12:22:28:740]: Doing action: LaunchConditions

      Action ended 12:22:28: LogPackageInfo. Return value 1.

      Action start 12:22:28: LaunchConditions.

      MSI (s) (8C:14) [12:22:28:741]: Skipping action: BuildToBuildInstallError (condition is false)

      MSI (s) (8C:14) [12:22:28:741]: Skipping action: CheckForInlineReinstall (condition is false)

      MSI (s) (8C:14) [12:22:28:741]: Skipping action: InvalidInlineError (condition is false)

      MSI (s) (8C:14) [12:22:28:741]: Skipping action: NewerFoundError (condition is false)

      MSI (s) (8C:14) [12:22:28:741]: Doing action: CheckForLegacyVersion

      Action ended 12:22:28: LaunchConditions. Return value 1.

       

       

       

      Any advice/assistance is greatly appreciated.