2 Replies Latest reply on Jan 2, 2017 3:29 PM by selvan

    Device Management/Confirmation

    williec6140

      I'm using McAfee Internet Security. I have 3 PCs covered under my subscription. When I open the UI I only see 2 of the 3 PCs on my home network as being protected. When I log into my McAfee account I can't tell how many devices I'm protecting there either. What am I missing?

        • 1. Re: Device Management/Confirmation
          Peter M

          Assuming the software is installed on each machine, it should be showing,  but depending on your system they may all have to join the same Homegroup.   On the machine(s) not showing up, right-click the taskbar icon and Verify Subscription.

          If that doesn't make it appear,. at least on your online account page, I suggest contacting Technical Support.

          • 2. Re: Device Management/Confirmation
            selvan

            Hello Willie,

            I checked your McAfee account based on the email that you registered to this forum. I noticed that you are have a multi-device subscription meaning that you can protect any number of devices. Currently there are three devices active in your package.

             

            If all these devices are connected to the same Network it is possible to see 2 devices apart from the one currently installed on your PC.

             

            To check the status on My Account Online visit https://home.mcafee.com/myaccount