Could you kindly provide the ( Service Request number ) associated with your case/experience spent with Technical Support?
Sure I can, 00034098
But take care, communication was in German (but the same Story as above in english)
Am looking into the ticket number and will post back.
Thank you Selvan
is there some time Frame, in which I can expect an answer or idea what to do?
I will contact the Technician as I am uncertain of his days on/off. Plus being his geographical location is India.
selvan Do you currently have anything to add to the discussion, Thanks?
I will shoot him an email also.
All the Best,
today is the 19th of January, I assume technicians are back at work, however, nobody took care about my Problem till now. If you are a Supervisor, then sorry - your People are giving a sh.. on your order.
Soon it will be one month, in which I paid for a product, that I cannot use and with no or incompetent Support.
If Mc Afee is not interested and can afford to loose customer instead of Fixing Problems - then I will ask to get my Money back and cancel all Relations with Mc Afee and there will be no Need for Support - please advice.
If your issue has still not been resolved, please escalate your case; Executive Escalations team
in addition other links FYI...Contact Us | Intel Security
I will email selvan as he is Support as well, I will ask if he has found out anything.
I apologize and sincerely thank you for your patience and understanding.
BTW...I am only a simple (Volunteer Moderator) attempting to offer our users assistance the best of my capabilities. It is my wish that you get your issue resolved in 'Short Order'
All the Best