3 Replies Latest reply on Dec 27, 2016 3:43 PM by exbrit

    Blue update dot stuck

    steve7

      The little blue dot has been sitting on the McAfee icon for a day.  I can't open the software.   When I hover over the McAfee icon/blue dot,  it says "Downloading updates 0%."  I right clicked and "canceled" the update and a second later I got the window asking me if I wanted to get the updates.  Great.  So I clicked yes, but the blue dot is still there, still stuck.   I right clicked again but I get a blank window (but there are two arrows on the far right of the window). 

       

      FWIW I did shift my default browser from IE to Firefox.  Day before yesterday.

       

      I have Internet Security, 2016

      Windows 8.1

       

      Thanks for any help.