2 Replies Latest reply on Dec 22, 2016 4:10 AM by Peacekeeper

    Stall during restart


      Last night I started to install McAfee Live safe and it asked me to restart my computer as part of the process.  after clicking restart it went to the getting windows ready Don't turn off your computer screen and it has been like that for 12 hours now.  How can I get my computer working again safely? As it is a brand new computer I have just brought after my last computer died the blue screen of death.  Please help me fix this as I am getting extremely frustrated!