I will ask a (Expert) from the 'TrueKey Team' to add to this Discussion. During the interim, you can always contact Technical Support 24/7 via Phone/Online chat being the most expedient.
marcd Could you kindly assist this user?
All the Best,
I contacted the Technical support couple of times, with no luck. I keep getting transferred and put on hold. Also, Thank you for the fast replay.
2 of 2 people found this helpful
Good morning Saied,
While changing your email account ID is not possible at this time, we are currently trying to see when it can be implemented on our features roadmap.
Nonetheless, I might be able to transfer the Premium subscription to your personal email True Key account.
We can then delete once this is done your corporate TK account.
I will need to send you a private message so you will probably need to become a follower in order for me to do this.
That was 'Quick' !
I have made the change in our database, Monday the latest you should see that your personal Hotmail TK account is Premium. I have also requested as we discussed to delete your corporate email. Please just let everyone know here that all is well so we can close this issue.
1 of 1 people found this helpful
Yes, its all good now. thank you very much everyone.