Please follow these Guidelines/Instructions to submit your software to be Analyzed/Processed.
Alternatively can also use What To Do When McAfee Detects Software As An Infection - How to Submit To McAfee Labs & Appeal
Note: Please know that until McAfee has Analyzed your Software, For the safety of others I have removed it.
If after your submission, you have not received any correspondence, please post back and inform me/us. We can then escalate your issue on your behalf.
All the very Best,
Thanks for your reply.
Before I posted in this here, I had already tried all methods you mentioned to submit our software without any reply. I also sent several email with the reported software to the email address firstname.lastname@example.org without any further assistance. I only received the following auto-reply message. This is a urgent issue as IObit and McAfee have lots of mutual customers. This false detection will bring much trouble to our customers. Hope you can guide to get a direct contact to McAfee Labs to solve the FP asap.
McAfee Labs - Beaverton Current Scan Engine Version:5800.7501 Current DAT Version:8379.0000 Thank you for your submission. Analysis ID: 10249994 File Name Findings Detection Type Extra --------------------|------------------------------|--------------------------- -|------------|----- wizard.exe |inconclusive | | |no inconclusive [wizard.exe] Automated analysis was not able to determine that this file is malware. This file is being sent for further processing and the DAT files will potentially be updated if detection of this sample is warranted. Note Due to the prevalence of network gateway AV products, it is important that all submissions be zipped and the zip file password-protected (password - infected). Some products will reject an email that contains a virus that is not sent in this way. In addition, often we receive a file that appears not to have been infected, to find later that the file was infected when it left the sender, and was cleaned somewhere along the line. Regards, McAfee Labs )
Hope you can further help me.
May I asked if you (Zipped and Password Protected) your sample with the word infected ? I will take your Analysis Id # and contact someone from McAfee Labs on your behalf, and escalate.
All the Best,
Yes, I have zipped the sample with the password "infected" as requested. Please help take this Analysis ID: 10249994 to McAfee Labs colleague and escalate.
Thank you very much for your assistance.
Please be informed that your case has been escalated. Your escalation Ticket Number is as follows Ticket #: AM000765- False Artemis!
Good news. The false positive was resolved. Thank you very much for helping solve the issue so quickly.
Glad that your issue is resolved. I might add that (all) of the Credit should go to the (unwavering) support/assistance the McAfee Technicians/Engineers provide. For us Mods are simply the 'Messenger', if you will.
McAfee-GW-Edition and McAfee again falsely report Wizard.exe of our Advanced SystemCare Ultimate 10 this time. Please view the scan result from VirusTotal:
Antivirus scan for c98483fd8355cc9bbbdfd7671010d3f4e4c63a088418ad23be5c7b0d8182b1cc at2017-01-09 07:19:34 UTC - VirusTot…
Please escalate the issue and take this Analysis ID: 10270097 to McAfee Labs colleague.
Thank you for your help.