1 Reply Latest reply on Nov 10, 2008 9:14 AM by darkglobe

    ePO 3.6.1 installation patch 4 error

      Hi.

      I´ve been make the steps following the document link below to upgrade my ePO Server in the current version 3.6.1.202 to the last with the patch 4 (3.6.1.255), but ocurred an error in this task.

      Document link:
      https://knowledge.mcafee.com/article/494/613501_f.SAL_Public.html

      Error log when runs installation patch:


      20081029164355 ----------- Install Step Table -----------
      20081029164355 ------------------------------------------
      20081029164355 Step # 0 (b) = Initialize Installation
      20081029164355 Step # 1 (i) = Start Server
      20081029164355 Step # 2 (c) = Install Files
      20081029164355 Step # 3 (j) = Stop Server services
      20081029164355 Step # 4 (h) = Remove previous installation
      20081029164355 Step # 5 (e) = Update server repository
      20081029164355 ------------------------------------------
      20081029164355 ----- Starting Execution -----
      20081029164355 reg open: 0x80000001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
      20081029164355 =>0x174
      20081029164355 reg remove: 0x174\ePO
      20081029164355 reg close: 0x174
      20081029164355 reg open: 0x80000002\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DFDAF2CE-36E7-4548-B26C-59E9692F9408}
      20081029164355 =>0x174
      20081029164355 reg set (REG_DWORD): 0x174\NextStep=4
      20081029164355 reg close: 0x174
      20081029164355 ----- Step 4 Remove previous installation -----
      20081029164356 Unregistering product files in the following location:
      20081029164356 Setup could not find the file specified to unregister the DLL. [\AlertER.dll]
      20081029164356 Setup could not find the file specified to unregister the DLL. [\pocnsl.dll]
      20081029164356 Setup could not find the file specified to unregister the DLL. [\sitemanager.dll]
      20081029164356 Setup could not find the file specified to unregister the DLL. [\sitemgrwrap.dll]
      20081029164356 Setup could not find the file specified to unregister the DLL. [\dalpolicy.dll]
      20081029164356 Setup could not find the file specified to unregister the DLL. [\naepodal.dll]
      20081029164356 Setup could not find the file specified to unregister the DLL. [\naepobll.dll]
      20081029164356 Setup could not find the file specified to unregister the DLL. [\pobllext.dll]
      20081029164356 Setup could not find the file specified to unregister the DLL. [\legacybllext.dll]
      20081029164356 FindFirstFile returned code [3].
      20081029164356 Setup could not find the file specified to unregister the DLL. [\avi\avicview.ocx]
      20081029164356 FindFirstFile returned code [3].
      20081029164356 Setup could not find the file specified to unregister the DLL. [\avi\avimsnap.dll]
      20081029164356 FindFirstFile returned code [3].
      20081029164356 Setup could not find the file specified to unregister the DLL. [\avi\avisnap.dll]
      20081029164356 service stop:
      20081029164356 OpenService failed for service [] with error 123
      20081029164356 reg key remove: 0x80000002\System\CurrentControlSet\Services\EventLog\Application\
      20081029164356 ----- Fail -----
      20081029164356 There was an unexpected error accessing the registry (System\CurrentControlSet\Services\EventLog\Application\).

      Windows error code 5: Access deny.
      Error API: RegDeleteKey
      Troubleshooting code: 101


      My current system is a Win Server 2003 SP2 with SQL Server 2000, and I´ve logged in the system with a Global Administrator Account with all the Administrator privileges.

      I try to modify the folder´s privileges into registry (System\CurrentControlSet\Services\EventLog\Application\) for "Permit All" and "Full Control", but don´t solves.

      There isn´t any ePO console instances open.

      Someone in somewhere can help me?

      Thanks for any responses.


      Wagner
        • 1. Works fine!
          Hi everybody!

          In a new trying of installation procedure, I just chose install all components again, starting of the begining and solved my problem.

          Something strange must have ocurred happy