2 Replies Latest reply on Dec 3, 2016 11:33 PM by catdaddy Branched from an earlier discussion.

    Virus Scan Issue


      I am having similar issues with my scan.  I also have a stopcode error (0X000001d3) that could be affecting this.  My pc is an ASUS tp200s with windows 10 about 6-7 months old.

      Browser: firefox 50.0.2

      MVT session 57297227

      also running windows defender

        • 1. Re: Virus Scan Issue


                                  Moved from SecurityCenter to VirusScan > Discussions

                                   As the other thread was over 6 years old.




          • 2. Re: Virus Scan Issue

            In Windows 8.1, 10 and above Windows Defender contains an antivirus which means it should not be on when a 3rd party antivirus such as McAfee is installed.   Using 2 Anti-Virus applications together can lead to major issues.

            With McAfee installed Windows Defender should be automatically turned off.


            It may be the case that your software has become corrupt.

            Try completely uninstalling all McAfee products via Control Panel > Programs and Features.

            Reboot if asked to.

            Run the MCPR cleanup tool:  http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp


            Go to your online account, download and install from there.


            Hint: Save time by downloading the installer first, save it to your desktop.  Right-click it and go to Properties.  Unblock it, apply etc.

            Then doing the above except now you can simply install from the downloaded installer


            Please kindly inform us if this resolves your issues.


            All the Best,



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