9 Replies Latest reply on Nov 30, 2016 8:17 AM by exbrit

    live safe install fails with unexpected server access error at prep stage


      I have a Windows 8.1/64 toshiba laptop, 8gb ram, i5 cpu,& 1tb hdd.  New retail card code accepted, and initial small download worked.


      1. Uninstalled old version of livesafe

      2.  Ran the mcafee removal program

      3. deactivated windows firewall

      4. Deactivated Windows Defender

      5. ran the mcafee pre-install utility 64 bit


      any ideas?