9 Replies Latest reply on Nov 30, 2016 8:17 AM by Peter M

    live safe install fails with unexpected server access error at prep stage

    robmar1se

      I have a Windows 8.1/64 toshiba laptop, 8gb ram, i5 cpu,& 1tb hdd.  New retail card code accepted, and initial small download worked.

       

      1. Uninstalled old version of livesafe

      2.  Ran the mcafee removal program

      3. deactivated windows firewall

      4. Deactivated Windows Defender

      5. ran the mcafee pre-install utility 64 bit

       

      any ideas?