Moving to Mobile products.
Also best you contact support and tell them about the issue. If level 1 cannot assist you request an escalation callback and explain issue to teh higer level support.
According to Article TS102475
McAfee Mobile Security (MMS) 4.6 introduces the following new features:
- Multi-SIM support using Android 5.1 API: Anti-theft Protection and Call Filters will now work on all safe IMSIs on a multi-SIM device running Android OS 5.1 and higher.
- Cloud-based initial scan for faster results: You will receive initial scan results within one minute for the installed apps on a typical Samsung or Nexus device when connecting to a fast data network (Wi-Fi or LTE).
- SMS opt-in control: No more surprise SMS charges. Instead, you will know upfront why you are charged, and you will have the option to consciously opt in for SMS/Anti-theft protection.
- Fast and easy In-App purchase: You can purchase McAfee LiveSafe and McAfee Mobile Security in-app. Choose between a monthly or annual subscription, with auto-renewal via Google Checkout.
NOTE: MMS 4.6 supports Android devices running Android OS 2.3 to 6.0.
System Requirements: Article TS102472
Can you please provide the following?
Version of McAfee Mobile Security installed
Version of Android OS
Hardware Make and Model
Rooted OS Yes/No?
Type of network connection on SIM 1
Type of network connection on SIM 2
Sir thanks for your valuable time. this is the information you requested about the device
Android version 5.1
Phone Model is HTC desire 628 dual sim
Rooted OS - No it is not rooted
Type of network connection on SIM 1 - 4G LTE
Type of network connection on SIM 2 - 2G
McAfee Multi Device - Mobile Security V 220.127.116.113
Thanks for the additional information. I am going to provide this to our mobile engineering team and see what they say.