3 Replies Latest reply on Oct 17, 2008 12:18 PM by gnatwest

    ePO 4.0 uninstalled but can't reinstall

      Hello,

      I'm having a lot of trouble to install ePO 4.0 (and patch 2).
      After i got somehow manged to installed ePO 4.0 + Patch 2, i finally removed it to make a clean install.

      Uninstall went OK, it removed ePO 4.0 , i also removed everything related to SQL Server 2005.

      I though i had a clean system again to begin with, but when i run ePO 4.0 installer again, it says it detects an already installed ePO 4.0.

      The dialog screen says "Remove McAfee ePolicy Orchestrator , This will remove ePolicy Orchestrator from your computer"
      There's also a check box to uninstall the database but as i said, it's already gone.

      My only option here is "Remove" , which i click, followed by 2 other dialogs to confirm i really want to uninstall ePO 4.0.

      Then program quits, and here is what i have in the NAILogs/EPO400-Install-MSI.LOG log file:

      ...
      1: Setting the current directory to [C:\epo400l].
      1: End getListOfDomainsAndSQLServers
      1: End InitializeInstallation
      1: Calculating the JAVA Language settings based on the System Language detected as [English(1033)]
      1: JAVA Language set to the following: [-Duser.language=en -Duser.country=US]
      MSI (c) (C0:60) [10:48:21:140]: PROPERTY CHANGE: Adding JAVALANGINFO property. Its value is '-Duser.language=en -Duser.country=US'.
      1: Setup detected that ePO is already installed so check if this is a license upgrade.
      1: setNaiLicense: [C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{E9B09C6A-3700-43B6-92AF-9208B9C069C8}\SetL icense.Exe] [/getlicensetype] [C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{E9B09C6A-3700-43B6-92AF-9208B9C069C8}\]
      1: setNaiLicense return Code = [400]
      1: Wrong installed license type (Licensed) detected so skipping license upgrade.
      1: Valid upgrade not detected so running Add/Remove UI.
      1: Start checkSystemForProblems
      1: Loading the following DLL for Use: [C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{E9B09C6A-3700-43B6-92AF-9208B9C069C8}\Comm onSetup.DLL]
      1: Setting the current directory to [C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{E9B09C6A-3700-43B6-92AF-9208B9C069C8}].
      1: Unloading the following DLL: [C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{E9B09C6A-3700-43B6-92AF-9208B9C069C8}\Comm onSetup.DLL]
      1: Setting the current directory to [C:\epo400l].
      1: End checkSystemForProblems
      1: User selected to remove ePO from the system.
      1: User selected to leave the ePO database behind so skip removal.
      1: User selected YES so performing the uninstall.
      1: User selected YES to skip backing up of the keys so performing the uninstall.
      InstallShield 10:50:31: Failed to create uninstallation information, error is 0x80004005
      === Verbose logging stopped: 10/16/2008 10:50:31 ===

      Googled on error 0x80004005 => nothing interesting.


      How does it detect that ePO is already installed, when everything has been uninstalled ?

      How can i uninstall _everything_ ePO 4.0 related (registry keys, installshield files,etc..) ?

      Any help welcome :)

      Thanks,

      Philou
        • 1. RE: ePO 4.0 uninstalled but can't reinstall
          there are no official instructions

          is epo 4.0 still visible in add/remove programs?
          • 2. RE: ePO 4.0 uninstalled but can't reinstall
            Hello,

            Well, as the uninstallation of ePo 4.0 went smoothly through Add/Remove Programms, there is nothing left in Add/Remove Programs, related to ePo 4.0 nor SQL Server 2005.

            McAfee provides a tool called MCPR (McAfee Consumer Product Removal) for desktop products, that can completely uninstall a product.

            Is there such a program that can completely uninstall ePo 4.0 (registry keys,etc..) ?

            I wouldn't think that i need to reinstall the server and all other installed software, just because i can't run the installer again :(

            There _must_ be a way to tell the installer that the computer has no "installed" ePo 4.0 on it.

            Thanks for your help,

            Philou
            • 3. RE: ePO 4.0 uninstalled but can't reinstall
              I would ensure that you have rebooted the machine after uninstall to ensure that all DLLs have been unloaded. I would then check the registry for any registry that notes EPO.