6 Replies Latest reply on Oct 20, 2008 1:48 AM by Medusoft

    EPO 4 - Client Dat Update Task

      Hi All,

      I have recently installed EPO4 onto a new server in our domain. I have about 2 clients reporting to it at the moment for testing, but they are not updating their dat files.

      I have setup a client task at organisation level, with my group below the organisation in the tree. In that group are my clients.

      some info that may help:

      EPO4 build 1113 (patch 2)
      Agent 3.6.0.569 (installed with epo4)
      2 Clients running agent 3.6.0.569
      1 client running VSE 8.0i
      1 client running VSE 8.5i

      Task settings:
      Type: Update(McAfee Agent)
      Created At: My organisation
      Selected Packages: Engine, Dat
      Enabled
      Schedule Type: Daily
      Run missed task ticked, 5 minutes
      start date 10/13/08
      no end date
      Schedule: Once at - 01:00 PM
      every 1 day(s)

      Here is a snippet of the Agent Log from one of the machines:

      14/October/2008 14:32:59 Info Agent Agent Started Enforcing policies
      14/October/2008 14:32:59 Info Management Enforcing Policies for VIRUSCAN8600
      14/October/2008 14:33:00 Info Management Enforcing Policies for EPOAGENT3000META
      14/October/2008 14:33:00 Info Management Enforcing Policies for EPOAGENT3000
      14/October/2008 14:33:00 Info Management Enforcing Policies for ePolicy Orchestrator Agent
      14/October/2008 14:33:00 Info Agent Agent finished Enforcing policies
      14/October/2008 14:33:00 Info Agent Next policy enforcement in 5 minutes


      any help would be great - From the log above it looks like it is not even starting the task?

      Thanks
      Ben
        • 1. RE: EPO 4 - Client Dat Update Task
          Laszlo G
          If you send a Wake-up call to your clients do they show the event in the log?
          You can perhaps try to use at least ePO Agent 3.6 with patch4 if you don't want to use McAfee Agent 4.0
          • 2. RE: EPO 4 - Client Dat Update Task
            hiya,

            just sent the wakeup to it as below, but still no update.
            I have not updated the agent yet thinking the one that was shipped should work. But ill try updating to patch 4 of 3.6.0 now.

            cheers

            14/October/2008 14:44:07 Info Agent Agent wakeup call received
            14/October/2008 14:44:07 Info Agent Agent wakeup call for FULL PROPS received
            14/October/2008 14:44:07 Info Agent Agent will connect to the ePO Server in 60 minutes and 0 seconds.
            14/October/2008 14:44:07 Info Agent Agent started performing ASCI
            14/October/2008 14:44:07 Info Management Collecting Properties
            14/October/2008 14:44:13 Info Agent Agent is looking for events to upload
            14/October/2008 14:44:13 Info Agent Agent communication session started
            14/October/2008 14:44:13 Info Agent Agent is sending FULL PROPS package ePO server
            14/October/2008 14:44:13 Info Agent Agent is connecting to ePO server
            14/October/2008 14:44:13 Info Internet Manager Upload success and no package to receive
            14/October/2008 14:44:13 Info Agent No package received from ePO Server
            14/October/2008 14:44:13 Info Agent Agent communication session closed
            14/October/2008 14:44:13 Info Agent Agent will connect to the ePO Server in 59 minutes and 9 seconds.
            • 3. RE: EPO 4 - Client Dat Update Task
              right - think i have this working now.

              updated to cma 3.6.0 patch 4
              pushed this out to the clients with the deployment task
              changed the time on the dat update task, and it has ran, updating my clients.

              Will check it tomorrow to see if its gone through ok.

              thanks for the help.
              • 4. RE: EPO 4 - Client Dat Update Task



                Sorry but you set an update task to run daily at 1:00 PM and you wonder why it does not start at 2:33 PM? It's quite obvious i think...
                • 5. RE: EPO 4 - Client Dat Update Task
                  i was changing the time of the tasks to keep testing... but it still wouldnt run.

                  its been running ok since i put patch 4 of the agent on
                  • 6. RE: EPO 4 - Client Dat Update Task
                    paste a snippet of the agent logfile taken around the time the task should run according to your settings.

                    Furthermore. At the following location an .ini file should be stored that is holding the local information of the update task. Can you please copy paste those contents into this forum as well?

                    %ALLUSERSPROFILE%\McAfee\Common Framework\Task