We have a McAfee Total Protection 2013 which was on our old system. Having bought a new computer with windows 10 our current disc (was on Vista system) cannot be loaded on our new computer as it is not compatable with Windows 10. We have an ongoing subscription. How can we get this sorted ????
No doubt the software was activated on those machines, which means there's a download link on your account page, assuming you've renewed the subscription since 2013.
That link will provide the current software, which IS compatible with Windows 10.
If you haven't renewed since 2013 then that disc is not compatible, it's too old.