Could you kindly keep to one thread in your attempt to obtain assistance? This is the (3rd) thread you have created referring to the same Topic. Please know that someone will eventually add to the discussion.
I might ask if I may, do you have a 'Grant Number' which you or your IT Department could seek assistance through the Portal?
Troja Could you kindly assist this user?
Ya I do have grant number. how to get assistance through portal?
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upgrading the EPO Server in your way is to complex and there will not be any step-by-step document available. Enclosed some options which can highly impact your EPO upgrade.
- endpoint software and extensions: extensions installed on EPO 4.6.7 might not be supported on EPO 5.x. In the other direction, needed extensions for upgrading are not supported on your EPO version, so you might have to upgrade your EPO server first. Finally, it depends on your used endpoint products and we need the exact versions of the extensions.
- Changing from a 32 bit EPO installation to a 64 bit EPO installation is possible. There is a KB article available how to do this. Note, some information is hardcoded in EPO (maybe also in the database) and must be changed manually. This includes e.g. the path to the installed extensions.
- Are agent handlers in place?
- What is the database size, how fragmented is the database and so on.
- Active Directory Connections and other registered servers.
- In some cases it can be necessary to upgrade the extension on your EPO Server, afterwards upgrading the endpoint, upgrading the endpoint software again and afterwards upgrading EPO. This could happen and it depends on your existing EPO infrastructure.
- How about the existing endpoint software. Whicht software is installed in detail on your endpoints.
For the first step to clarify the infos above you can use the UpgradeCompatibility Tool which is included in the EPO Setup zip. It shows which extension are not compatible with EPO 5.x version.
Just a question: Do you need the existing Events? If no, i would suggest a new EPO server. Transfering the existing policies and so on and afterwards registering each EPO Server to the other. So you can "transfer" the endpoints to the new EPO environment without any installation on the endpoint.
As you can see, there are so many different options which can impact a EPO Server upgrade and therefore it is not possible to provide a step-by-step guide. To generate such a document you have to know the exactly status of the existing EPO server and have a goal about the new EPO server. Then it is possible to design a suitable upgrade szenario for your environment.
Another question: Do you habe a solution partner which assists you when doing configuration changes with EPO??
Hope this helps,
Thank you Thorsten
Thanks for the replies
Can i install ePO 4.6.8 directly to the current server ePO 4.6.7?
it depends.... when starting the EPO setup the actual installed extensions are checked if there is an old unsupported extension installiert.
tried insallation direclty it went upto global ePO admin authentication window without any issue. Means, its ok to go ahead
Yes, if there is nor error message you should be able to upgrade....
Please remember, do a safety check with your extension or install the latest available extension before upgrading. Also make a backup of you EPO Server and the Database, so can have a Fallback Strategy if there is an error.
Absolutely important, check the database maintenance and the access rights to the SQL Server.