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there is no screen shot, can you povide the details of the error and the log file for the time.
Also are you aware that PP 1.1 is no longer supported and that even PP 1.5 users are supposed to have moved to EPO 4.0
Nope sorry, as I said I'm new to Mcafee products, so I wasn't even aware that it wasn't supported anymore :/
The screenshot is showing in the post for me... Do you have photobucket blocked where you are at?
Here is a direct link anyway :
Yeah we block photobucket but i checked it out another way..
is this the console on the server that pp is installed on?
what patch level of pp 1.1are you at?
do you have access to the database from the server?
have you checked the dependencies and are they running?
Hi again tony, sorry for the delayed response.
Yes this is the console from the server that the PP is installed on.
The patch level - I am not too sure on... I know this is version 1.1.1, but I can't see any other detail. Do I need to login to find that info? I checked the Help - About section from the MMC, but no info there.
I should have access to the database - their network just consists of a small business 2003 server + clients, and thats it.
I have checked the dependancy it listed : and this is what it tells me when I try to start that one...
The SQL instance seems to be running :
check your version using the info from here: https://knowledge.mcafee.com/SupportSite/search.do?cmd=displayKC&docType=kc&exte rnalId=KB43407&sliceId=SAL_Public&dialogID=41574700&stateId=1 0 41566831 0 41566831
you may need to download and apply a patch
Hah thanks Tony,
The version here is Patch level 1.
22.214.171.1245 is the version NaiMServ.exe reports.
Do you think I'll be needing the patch, and if so where from?
Thanks! Busy getting hold of the sales guy that should have the grant number on record. Cheers for now happy
best thing i would suggest is to upgrade to Pro Pilot 1.5.1, which what i am still on, until i can get a server to create an ePO upgrade from ProPilot.
your grant will allow you access to the files and patches you need to download for Pro Pilot 1.5.1.