5 Replies Latest reply on Nov 1, 2016 7:48 PM by catdaddy

    Livesafe

    lewad

      New win 10 PC preinstalled livesafe which has expired.  MCPR wll not run - no response after trying to launch.  Have uninstalled via control panel but wish to do a more thorough cleanup.  Happy to do manually if I can get guidelines

       

      Can anyone please suggest how to run MCPR  thx

        • 1. Re: Livesafe
          catdaddy

          lewad,

                            Moved from  Community Support to General Discussion > Discussions

                           Did you reboot after initial uninstallation from Programs\Features? Try installing the latest tool    MCPR   and run again.

           

                             If you are still having issues you can contact Technical Support (Free) 24/7 https://service.mcafee.com

           

          All the Best,

          Cliff

          Moderator

          Consumer Products

          • 2. Re: Livesafe
            lewad

            thx for your prompt reply.  Yes all the above have been tried but the symptoms indicate to me failure to launch or start

             

            I will contact support unless there is anything else that can be suggested.  One thing which may be relevant is it is an AMD processor

            • 3. Re: Livesafe
              sanjay

              lewad

              It's best to contact support in your situation for quick resolution. AMD processor shouldn't be a cause for concern.

               

              Cheers

              Sanjay

              • 4. Re: Livesafe
                catdaddy

                lewad,

                                You are most welcome Keep in mind that your processor being (AMD) should not be an issue. As long as it meets the McAfee System Requirements (Speed). I know because I have a system running one

                 

                                   Are you certain you have the required Microsoft Visual C+++Redistributables (X86\X64) installed?

                 

                                   I agree with Sanjay (Tier Tech 2.5) that your quickest resolution would be to contact Technical Support. Having said that, have you tried using another Browser? In addition look at these suggestions Unable to continue installation. Error 0 (with Windows Security Suites)

                 

                                     Just thought I would add that...

                 

                All the very Best,

                Cliff

                • 5. Re: Livesafe
                  catdaddy

                  Ooops ! Two replies are better than one !  Sorry Mate.