4 Replies Latest reply on Nov 8, 2016 9:35 AM by mcdave

    cmdagent.Error

    tr0n

      Here's our environment testing specs

       

      macOS Sierra 10.12.0 and 10.12.1

      McAfee ePO Agent 5.0.3

       

      On macOS 10.12, ran the install.sh for 5.0.3 and it installed the agent but is not able to check or enforce policies; i get the following error: (full error log at end of post)

       

      sudo /Library/McAfee/Agent/bin/cmdagent -c

      2016-10-28 17:56:20.484 (15181.-1525935680) cmdagent.Error: Failed to get ma info, error code <507>.

      2016-10-28 17:56:20.485 (15181.-1525935680) cmdagent.Error: Get agent mode failed. Operation failed

       

      It loads up all the appropriate folders in /Library/McAfee

      just not in

      /Library/Application Support/McAfee

      /usr/local/McAfee

       

      I was able to run the 5.0.3 agent on a Mac running 10.11.6 without any issues, but it upgraded the 4.8 agent to 5.0.3 agent

      I'm not entirely sure if we have ENS running, i'm not really part of that group...mainly Mac side not EPO side.

       

       

       

      Also here is the log from the mcafee installer i pulled

      Fri Oct 28 17:38:12 MST 2016 - Starting installation of McAfee Agent

       

       

      Fri Oct 28 17:38:12 MST 2016 -  - Installing new McAfee Agent

       

       

      space required to copy archive is 13286478 bytes

      space available at mfekIP8YN is 1072799674368 bytes

      extracting archive to mfekIP8YN... please wait

      231+0 records in

      231+0 records out

      118272 bytes transferred in 0.000682 secs (173389976 bytes/sec)

      12725+1 records in

      12725+1 records out

      6515609 bytes transferred in 0.042298 secs (154041175 bytes/sec)

      Archive:  mfekIP8YN/package.zip

        inflating: mfekIP8YN/MFEma.dmg    

        inflating: mfekIP8YN/reqseckey.bin 

        inflating: mfekIP8YN/srpubkey.bin 

        inflating: mfekIP8YN/sitelist.xml 

        inflating: mfekIP8YN/req2048seckey.bin 

        inflating: mfekIP8YN/sr2048pubkey.bin 

        inflating: mfekIP8YN/agentfipsmode 

        inflating: mfekIP8YN/RepoKeys.ini 

      Checksumming whole disk (Apple_HFS : 0)…

                whole disk (Apple_HFS : 0): verified   CRC32 $D2FAD3B4

      verified   CRC32 $7353B941

      /dev/disk4                                         /Volumes/MFEMA

      Oct 28 17:38:16  installer[13086] <Debug>: Product archive /Volumes/MFEMA/ma.pkg trustLevel=202

      Oct 28 17:38:16  installer[13086] <Debug>: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost

      Oct 28 17:38:16  installer[13086] <Debug>: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/MFEMA/ma.pkg#ma.pkg

      Oct 28 17:38:16  installer[13086] <Debug>: Set authorization level to root for session

      Oct 28 17:38:16  installer[13086] <Info>: Administrator authorization granted.

      Oct 28 17:38:16  installer[13086] <Debug>: Will use PK session

      Oct 28 17:38:16  installer[13086] <Debug>: Using authorization level of root for IFPKInstallElement

      Oct 28 17:38:16  installer[13086] <Info>: Starting installation:

      Oct 28 17:38:16  installer[13086] <Notice>: Configuring volume "Macintosh HD"

      Oct 28 17:38:16  installer[13086] <Info>: Preparing disk for local booted install.

      Oct 28 17:38:16  installer[13086] <Notice>: Free space on "Macintosh HD": 1.07 TB (1072786354176 bytes).

      Oct 28 17:38:16  installer[13086] <Notice>: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.13086YqIzCC"

      Oct 28 17:38:16  installer[13086] <Notice>: IFPKInstallElement (1 packages)

      Oct 28 17:38:16  installer[13086] <Notice>: PackageKit: Enqueuing install with framework-specified quality of service (utility)

      Oct 28 17:38:27  installer[13086] <Notice>: Running install actions

      Oct 28 17:38:27  installer[13086] <Notice>: Removing temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.13086YqIzCC"

      Oct 28 17:38:27  installer[13086] <Notice>: Finalize disk "Macintosh HD"

      Oct 28 17:38:27  installer[13086] <Notice>: Notifying system of updated components

      Oct 28 17:38:27  installer[13086] <Notice>:

      Oct 28 17:38:27  installer[13086] <Notice>: **** Summary Information ****

      Oct 28 17:38:27  installer[13086] <Notice>:   Operation      Elapsed time

      Oct 28 17:38:27  installer[13086] <Notice>: -----------------------------

      Oct 28 17:38:27  installer[13086] <Notice>:        disk      0.03 seconds

      Oct 28 17:38:27  installer[13086] <Notice>:      script      0.01 seconds

      Oct 28 17:38:27  installer[13086] <Notice>:        zero      0.00 seconds

      Oct 28 17:38:27  installer[13086] <Notice>:     install      11.52 seconds

      Oct 28 17:38:27  installer[13086] <Notice>:     -total-      11.55 seconds

      Oct 28 17:38:27  installer[13086] <Notice>:

      installer: Package name is McAfee Agent

      installer: Installing at base path /

      installer: The install was successful.

      "disk4" unmounted.

      "disk4" ejected.

       

       

      Fri Oct 28 17:38:33 MST 2016 - Checking for new policies

       

       

      2016-10-28 17:38:33.113 (13749.-1525935680) cmdagent.Error: Failed to get ma info, error code <507>.

      2016-10-28 17:38:33.114 (13749.-1525935680) cmdagent.Error: Get agent mode failed. Operation failed

       

       

      Fri Oct 28 17:38:33 MST 2016 - Collecting and sending computer properties to ePO server

       

       

      2016-10-28 17:38:33.141 (13753.-1525935680) cmdagent.Error: Failed to get ma info, error code <507>.

      2016-10-28 17:38:33.141 (13753.-1525935680) cmdagent.Error: Get agent mode failed. Operation failed

       

       

      Fri Oct 28 17:38:33 MST 2016 - Forwarding events to ePO server

       

       

      2016-10-28 17:38:33.169 (13756.-1525935680) cmdagent.Error: Failed to get ma info, error code <507>.

      2016-10-28 17:38:33.169 (13756.-1525935680) cmdagent.Error: Get agent mode failed. Operation failed.

       

       

      Fri Oct 28 17:38:33 MST 2016 - Enforcing ePO server policies

       

       

      2016-10-28 17:38:33.198 (13759.-1525935680) cmdagent.Error: Policy enforcement command initiated by cmdagent failed, 507.

       

       

      Fri Oct 28 17:38:33 MST 2016 - Installation script completed