1 Reply Latest reply on Nov 24, 2016 6:01 AM by acarter1

    Can't select "AMCore Content Package" in Server Task...

    blewis

      I am following the steps in KB87709 under "Hot to participate in the evaluation process", but I'm stuck on step 1d.

      Step 1d says: Click Select Packages and check the options for AMCore Content Package and DAT...

       

      I can select the DAT, but the AMCore Content Package is grayed out.

       

      Any idea how to fix this?

       

      Thanks!

        • 1. Re: Can't select "AMCore Content Package" in Server Task...
          acarter1

          This may have been due to not having AMCore Content Package enabled products (namely Endpoint Security 10.x) checked into your ePolicy Orchestrator (ePO) environment with the associated Extension.

           

          If you only have VirusScan Enterprise (which consumes the DAT) in use, then ePO may have greyed out the V3 DAT considering it as not required for any of your managed clients/products.

           

          My sincere apologies that this was not answered in a timely manner! I hope that you were still able to participate in the evaluation with the V2 DAT and VirusScan regardless...