0 Replies Latest reply on Oct 27, 2016 7:51 AM by bretzeli

    ATD-3000: Sandbox stays at STATUS BAD after file submitted in XVIEW and Shutdown VM

    bretzeli

      We just had a case where an MCAFEE ATD-3000 Sandbox was staying at the Status BAD.

       

      A person hat submitted a file to analyze with XVIEW (Look into the Sandbox) and did shutdown the W7 VM after that analyze.

      NO > Rebuild of the VM’s did not solve

      NO > Reboot of the Sandbox did not solve

      Solution:

      Logon to Sandbox with SSH and PORT 2222 not 22 (Logon with cliadmin)

      CLI: reboot active

      Logon to Sandbox with SSH and PORT 2222 not 22 (Logon with cliadmin)

      CLI: removeSampleInWaiting

       

      After this the FILE in the queue which may generated the error did disappear and the status
      went back to “GOOD”



      Found in
      doku file: ATD_3.6.2_Product_Guide_revA.pdf

       

      Anybody intersted in taking this up as Service Request fo a product that costs USD 80'000.- please contact us. We will NOT opena  TKT for you.

       

      Regards

      Mike