As you are the software owner best way is to follow the link above.
Though the consumer path will work as well
Could you kindly confirm if your issue has been resolved? If not the case, please provide your Analysis ID# associated with your submission to the Labs. We can then contact someone internally on your behalf, and escalate the case.
If no further correspondence, we can only assume this thread as 'Resolved'.
Locking this discussion as it is 'Assumed Answered' and no further activity.