3 Replies Latest reply on Sep 9, 2008 2:14 PM by rbeyer

    DAT's not updating

      A bit of background on my environment:

      Recently upgraded to ePO 4.02. We have around 4,000 clients and 95% of them have been upgraded to McAfee agent 4.0. Also running VirusScan 8.5i with patch 5. We are using global updating and the primary and distributed repositories all have the latest dat in current.

      The problem is that my DAT compliance shows 400 systems that are not in compliance (based on being within 5 dat's of the current). 100 of these systems were last updated today but still didn't receive the latest dat. ????

      Any ideas?

      Rick
        • 1. RE: DAT's not updating
          epo909
          If you force any of those agents to run an update task, what do the agent logs show?
          • 2. RE: DAT's not updating
            Check the Agent log.

            I would like to guess that they HAVE updated to the latest DAT but not performed a sucessful ACSI communication with the EPO.

            On the machines that are not working have you tried uninstalling the agent and re-installing ?
            • 3. RE: DAT's not updating
              I am new to ePO so I will try and answer the questions:

              - Here is an agent log for a system that last updated with the ePO Server today:

              Tuesday, September 09, 2008 3:00:27 PM Info Agent Agent started performing ASCI
              Tuesday, September 09, 2008 3:00:27 PM Info Management Collecting Properties
              Tuesday, September 09, 2008 3:00:27 PM Info Agent Agent is looking for events to upload
              Tuesday, September 09, 2008 3:00:45 PM Info Agent Agent communication session started
              Tuesday, September 09, 2008 3:00:45 PM Info Agent Agent is sending PROPS VERSION package to ePO server
              Tuesday, September 09, 2008 3:00:45 PM Info Agent Agent is connecting to ePO server
              Tuesday, September 09, 2008 3:00:45 PM Info Agent Agent is looking for events to upload
              Tuesday, September 09, 2008 3:00:46 PM Info Agent Package uploaded to ePO Server successfully
              Tuesday, September 09, 2008 3:00:46 PM Info Agent Agent communication session closed
              Tuesday, September 09, 2008 3:00:46 PM Info Agent Agent received REQUEST PROPS package from ePO server
              Tuesday, September 09, 2008 3:00:47 PM Info Agent Agent communication session started
              Tuesday, September 09, 2008 3:00:47 PM Info Agent Agent is sending INC PROPS package to ePO server
              Tuesday, September 09, 2008 3:00:47 PM Info Agent Agent is connecting to ePO server
              Tuesday, September 09, 2008 3:00:47 PM Info Agent Package uploaded to ePO Server successfully
              Tuesday, September 09, 2008 3:00:47 PM Info Agent Agent communication session closed
              Tuesday, September 09, 2008 3:00:47 PM Info Agent Agent received POLICY package from ePO server
              Tuesday, September 09, 2008 3:00:48 PM Info Agent New server policy was successfully merged
              Tuesday, September 09, 2008 3:00:48 PM Info Agent Enforcing newly downloaded policies
              Tuesday, September 09, 2008 3:00:48 PM Info Agent Agent Started Enforcing policies
              Tuesday, September 09, 2008 3:00:48 PM Info Management Compiling policies
              Tuesday, September 09, 2008 3:00:50 PM Info Management Enforcing Policies for VIRUSCAN8600
              Tuesday, September 09, 2008 3:00:51 PM Info Management Enforcing Policies for SITEADV_1500
              Tuesday, September 09, 2008 3:00:51 PM Info Management Enforcing Policies for NATIVESC1000
              Tuesday, September 09, 2008 3:00:52 PM Info Management Enforcing Policies for EPOAGENT3000META
              Tuesday, September 09, 2008 3:00:52 PM Info Management Enforcing Policies for EPOAGENT3000
              Tuesday, September 09, 2008 3:00:52 PM Info Management Enforcing Policies for McAfee Agent
              Tuesday, September 09, 2008 3:01:05 PM Info Scheduler Added a new task Deployment to Scheduler's task list
              Tuesday, September 09, 2008 3:01:06 PM Info Scheduler Scheduler: Invoking task [Deployment]...
              Tuesday, September 09, 2008 3:01:06 PM Info Script The deployment task will be re-tried in 10 minutes because Updater is in progress.
              Tuesday, September 09, 2008 3:01:07 PM Info Agent Agent finished Enforcing policies
              Tuesday, September 09, 2008 3:01:07 PM Info Agent Next policy enforcement in 10 minutes
              Tuesday, September 09, 2008 3:05:45 PM Info Agent Agent is looking for events to upload


              This client is running Agent 4.0 but the engine and DAT are outdated.

              I have also tried deploying the agent (set to overwrite the existing) and the issue was not resolved.

              Via the ePO console, can I set it to uninstall and reinstall the agent?

              Thanks