1 Reply Latest reply on Oct 20, 2016 3:48 PM by catdaddy

    Unable to Download Latest Patch in EPO Server

    hasniza

      Hi,

       

      We tried to download latest VSE patch from EPO and got this failed error;

      10/20/16 1:43:35 PM     Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_10833.zip.

      10/20/16 1:43:35 PM     Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\1074\8.8\VIRUSCAN8800_10833.zip.

       

      Please help to verify is the cause by firewall rules? However we already allow EPO server access to

      Default portProtocolTraffic direction
      21TCPOutbound from the ePO server to ftp://ftp.nai.com
      80TCPOutbound from the ePO server to http://update.nai.com
      443TCFOutbound from the ePO server to s-download.mcafee.com and epo.mcafee.com
      NOTE: These URLs are not accessible in browsers.

       

      How can we solve it? Thanks.