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i encountered the same issue last month as i upgraded to epo4 FROM epo3.6...
which version are you upgrading from?
It will be a fresh install.
oh well, i tried all sorts of methods including :
1. set the windows admin password to simple alpha-numeric (ie. no special characters)
2. set the database password to simple alpha-numeric
if you are using sql authentication, try switching to nt authentication and vice versa....make sure you dont have weird characters in your password.